Universal Banker

Millennium Bank; Ocala (FL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Company paid Short-Term and Long-Term/

Disability Insurance

401k Plan with employer matching

Employee Assistance Plan

Generous PTO policy

Up to 11 paid Holidays

Job summary

Millennium Bank in Florida is seeking a Universal Banker to deliver superb customer service while accurately handling a variety of retail banking tasks. The role is based in Ocala, FL and involves cash handling, deposits, withdrawals, and debit card maintenance.

You will support customers’ financial needs with integrity and efficiency, while complying with bank policies and regulatory requirements. The position offers opportunities for cross-selling, training, and professional development within

Qualifications

• Ability to prioritize and make on-the-spot decisions regarding customer transactions.
• Provide professional responsive customer service.
• Excellent attention to detail, time management and organizational skills.
• Must have excellent verbal and written communication skills for effective communications in working with officers, co-workers, the public, and vendors.
• 2+ years of cash handling and customer service preferred.

Responsibilities

• Provides service to all new and existing accounts according to bank policies and procedures, including cashing checks, processing deposits and withdrawals, transferring money between accounts, and handling various loan payments and cash-related tasks.
• Answers basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Balances cash drawer at end of shift and reports discrepancies to the supervisor.
• Buys, sells, and assists with currency from the vault, ensuring cash drawer limits are not exceeded.
• Complies with policies, procedures, security requirements and government regulations and obtains necessary approvals and authorizations.
• Demonstrates awareness and dedication to servicing customers and building customer franchise by contributing to sales referrals and cross selling programs.
• Participates in cross-training and sales, service and product training meetings as requested.
• Proficient in the account opening process for all deposit accounts.

Job description

Millennium Bank was founded on a personalized, community-oriented approach to banking and we are proud to serve the residents of Tennessee, Florida and Georgia.

We are committed to delivering an exceptional experience for our customers. Our teams work together each day to foster customer relationships by adhering to our core values: integrity, respect, customer centric, excellence, quality of life, and teamwork. We take pride in developing our employees to be the best that they can be.

Our Universal Bankers provide superb customer service while accurately and expeditiously processing a variety of retail banking tasks while displaying a positive upbeat demeanor and meeting all of Millennium Bank standards and adhering to compliance requirements.

ESSENTIAL FUNCTIONS:

• Provides service to all new and existing accounts according to bank policies and procedures. Responsibilities include (but are not limited to):
  • Cashing checks in accordance with financial institution procedures, ensures that funds are appropriately disbursed and collected and completes Hold Notices if needed.
  • Processing deposits and withdrawals to savings, checking accounts, and lines of credit.
  • Transferring money between accounts.
  • Processing transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
  • Assisting customers with Debit Card orders/maintenance.
  • Processing loan payments & payoffs.
  • Issuing cashier’s checks
  • Making cash advances on credit cards
  • Balance and maintain the ATM as assigned or required.
  • Processing customer transactions efficiently, professionally, and accurately.
• Answers basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Balances cash drawer at end of shift (Reports any discrepancies to the supervisor as necessary).
• Buys, sells, and assists with currency from the vault as necessary, ensuring that cash drawer limits are not exceeded.
• Complies with policies, procedures, security requirements and government regulations and obtains necessary approvals and authorizations.
• Demonstrates awareness, commitment, and dedication to servicing customers and building customer franchise by contributing to sales referrals and cross selling programs by possessing working knowledge of all products and services offered by Millennium Bank.
• Knowledgeable of various Federal Regulations including the Bank Secrecy Act, Community Reinvestment Act, Regulation E, Regulation CC, etc. and the Universal Banker’s roles and responsibilities relating to each act.
• Participates in cross-training and sales, service and product training meetings as requested.
• Proficient in the account opening process for all deposit accounts, including, but not limited to: savings, checking, money market, and business accounts.
• Refers difficult customer interactions/complaints/special needs to the appropriate person in a professional manner.

REQUIRED SKILLS AND ABILITIES

• Ability to prioritize and makes on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with Bank exposure to loss or fraud.
• Ability to provide professional responsive customer service.
• Excellent attention to detail, time management and organizational skills.
• Must have excellent verbal and written communication skills for effective communications in working with officers, co-workers, the public, and vendors.
• Excellent mathematical skills and basic knowledge of accounting principles/functions
• 2+ years of cash handling and customer service preferred
• Previous experience working directly with the public preferred

Millennium Bank offers a Comprehensive Employee Benefits Package, including:

• Company paid Short-Term and Long-Term Disability Insurance
• 401k Plan with employer matching
• Employee Assistance Plan
• Generous Paid Time Off (PTO) policy
• Up to 11 paid Holidays

Millennium Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.”

All candidates must satisfy a background screening including credit history, drug screen, and criminal records.