Assistant Branch Manager

Millennium Bank; Ocala (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Company paid Short-Term and Long-Term Disability Insurance

401k Plan with employer matching

Generous Paid Time Off (PTO) policy

Up to 11 paid Holidays

Job summary

Millennium Bank in Ocala, Florida, is seeking an Assistant Branch Manager responsible for the overall coordination and management of the branch. The role ensures efficient delivery of customer service and supports the Branch Manager by overseeing staff operations.

Ideal candidates should have a high school diploma, previous banking experience, and be proficient in cash handling. Additional perks include a 401k plan, company-paid disability insurance, and generous paid time off.

Qualifications

• 3+ years cash handling or sales experience preferred.
• Previous supervisory experience preferred.
• Ability to answer difficult customer questions and handle complaints.

Responsibilities

• Oversee customer service and bank operations.
• Coordinate communication with branch staff.
• Mentor new staff to ensure compliance with policies.

Skills

Customer service proficiency

Cash handling

Sales experience

Knowledge of Federal Regulations

Education

High school diploma or GED

Minimum Associates Degree preferred

Job description

Millennium Bank was founded on a personalized, community-oriented approach to banking and we are proud to serve the residents of Tennessee, Florida and Georgia.

The Assistant Branch Manager is responsible for the overall coordination and management of the branch. The ABM ensures the efficient delivery of courteous and professional customer service and supports the Branch Manager by ensuring all operational functions are completely and properly performed by the staff.

ESSENTIAL FUNCTIONS

• Demonstrates proficiency in Teller I, Teller II, Head Teller, and Personal Banker job duties and performs such duties as assigned.
• Answers difficult customer questions and handles complaints and/or special needs. Assists with inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Assists tellers in locating cash discrepancies.
• Oversees banking services, especially customer service, to ensure excellence; contacts or assists customers and prospective customers.
• Coordinates communication with branch staff.
• Collects and reviews financial, collateral, and other information necessary for proper loan underwriting.
• Completes NSF and overdraft report daily.
• Demonstrates awareness, commitment and dedication to servicing customers and building customer franchise: contributes to sales referrals and cross selling programs related to all products; participates in both internal and external branch sales activities.
• Ensures compliance with policies and procedures and obtains necessary approvals and authorizations when necessary.
• Follows current loans and lines of credit to ensure complete compliance with terms.
• Knowledgeable of various Federal Regulations including the Bank Secrecy Act, Community Reinvestment Act, Regulation E, Regulation CC, etc. and the teller’s roles and responsibilities relating to each act.
• Makes judgments for Tellers (within limits of authority) pertaining to cashing and/or accepting checks or drafts, solves problems, and assists with complex transactions. Approves transactions within the assigned authority limits.
• Manage consumer loan requests along with the understanding of the loan policy and loan procedures.
• Mentors new staff to ensure compliance with bank policies and procedures for the first 90-days and makes a recommendation of additional training or areas of improvement. Provides on-the-job training for staff on an as‑needed basis.
• Reviews and approves time cards and time off requests for branch staff.
• Schedules branch personnel to provide coverage for the opening and closing of the branch; maintains and stays abreast of security policies and procedures.
• Supervises and counsels employees as needed including annual performance reviews.

EDUCATION, QUALIFICATIONS & TRAINING

• High school diploma or GED required.
• Previous Banking experience required.
• Minimum Associates Degree preferred.
• Previous Banking experience preferred.
• 3+ years cash handling or sales experience preferred.
• Previous supervisory experience preferred.
• Company paid Short-Term and Long-Term Disability Insurance
• 401k Plan with employer matching
• Employee Assistance Plan
• Generous Paid Time Off (PTO) policy
• Up to 11 paid Holidays

Millennium Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

All candidates must satisfy a background screening including credit history, drug screen, and criminal records.