Universal Banker

I Bankonline; Memphis, Northern (TN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

I Bankonline is seeking a Universal Banker to deliver quality customer service in a retail banking environment. You will process daily financial transactions, open accounts, and promote bank products through proactive sales while educating customers about services.

Key duties include teller and platform support, cross-selling, taking loan applications, and assisting branch management to ensure smooth operations and exceptional service delivery.

Qualifications

• Duties include customer service, teller operations, and opening accounts.
• Cross-sell bank products and refer to partners.
• Take loan applications and hand off for processing.
• Assist branch management with on-the-job training.
• Participate in branch meetings and daily operations.
• Must have high school diploma or GED and 2-3 years banking experience.
• Proficiency with Microsoft Office is a plus.

Responsibilities

• Explain product benefits, changes, restrictions, requirements, and any other relevant product information to clients.
• Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships, participate in client calling activities during special deposit/loan campaigns.
• Responsible for taking loan application for personal/retail consumer needs and “handing off” the processing of these applications to the appropriate associate.
• Assist branch management with “on the job training” of new associates
• Participate in branch meetings to enhance knowledge of sales initiatives/processes, bank products, operational processes and “exceptional” customer service delivery.
• Assist branch associates with all aspects of daily branch operations as needed.
• Perform all other job-related duties as assigned.

Skills

Customer service

Sales orientation

Communication

Education

High school diploma or GED

2-3 years of experience as Teller or Relationship Banker

Tools

Microsoft Office Suite

10-key calculator

Coin counter

Job description

Description

JOB SUMMARY:

Provide quality, accurate and timely customer service involving daily processing of financial transactions and opening accounts in a retail banking environment. Promote bank products through positive proactive sales to prospects and cross sales to customers, inform and educate both about products, services and benefits. Provide support to branch management.
Universal Bankers must adhere to all Bank policies, procedures and all compliance regulations.

PRIMARY DUTIES:

Provide teller/platform support as needed to keep the lines to a minimum and to provide quality customer service. Teller support would include performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks. Platform support would entail opening checking accounts, savings accounts, and provide all other deposit product services. Actively inform client of products/services, profile clients to identify financial needs, follow through, and close the sale.

• Explain product benefits, changes, restrictions, requirements, and any other relevant product information to clients.
• Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships, participate in client calling activities during special deposit/loan campaigns.
• Responsible for taking loan application for personal/retail consumer needs and “handing off” the processing of these applications to the appropriate associate.
• Assist branch management with “on the job training” of new associates
• Participate in branch meetings to enhance knowledge of sales initiatives/processes, bank products, operational processes and “exceptional” customer service delivery.
• Assist branch associates with all aspects of daily branch operations as needed.
• Perform all other job-related duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required and may be substituted with an equivalent combination of education and experience.

• High school diploma or general education degree (GED)
• 2-3 years of experience as either a Teller or as a Relationship Banker

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office Suite- i.e. Outlook, Word, Excel, MS Access is a plus. In addition, 10-key calculator; coin counter

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities