Universal Banker

Maspeth Federal Savings; New York (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

A community bank in New York, NY is seeking Universal Bankers to provide exceptional customer service by processing transactions, assisting customers with account management, and enhancing the customer experience. Ideal candidates will have experience in customer service and teller roles, be detail-oriented, and capable of sound decision-making. This role requires strong product knowledge and a commitment to maintaining customer confidentiality.

Qualifications

• 1-2 years of related experience required.
• Teller and Customer Service Representative experience preferred.
• Notary License preferred.

Responsibilities

• Provide exceptional customer service for various inquiries.
• Assist in opening, updating, and closing accounts.
• Process Teller transactions and balance cash drawers.

Skills

Customer service skills

Attention to detail

Ability to influence Customers

Sound decision-making

Education

High School Diploma or equivalent

Tools

Excel

Word

Job description

Universal Bankers serve as the Bank’s primary front-line customer service representatives and are responsible for creating a welcoming environment and impression for our customers. Key job functions include Teller transaction processing, account and service origination and maintenance as well as responding to customer inquiries by telephone and in person with the emphasis on new business and to cross-sell the association’s various services. This hire could be placed at any of our 6 locations in the area, placement requests cannot be guaranteed.

Reports To

Primary Responsibilities

• Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel.
• Provides sound advice at every Customer interaction to create a positive Customer Experience and ensures that the Customer’s financial needs are met.
• Serve customers in opening new accounts, updating current accounts and closing accounts including but not limited to checking, savings, CDs, safe deposit boxes, and IRAs.
• Meets with customers and prospects and develops understanding of all financial objectives and needs. Assesses customer information, educates and suggests appropriate product and service solutions. Cross-Sells customers on value and benefits of suggested alternatives and closes sales.
• Processes regular Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, cashing checks, verify currency, balancing cash drawer, correct discrepancies and make necessary adjustments. Balance Automated Teller machines (ATMs) and Teller Cash Recyclers (TCRs) as necessary.
• Facilitate IRA creation, rollovers, transfers, distributions, and account closing.
• Actively participate in training programs to maintain and acquire additional job knowledge and skills.
• Maintains the highest level of confidentiality with all information obtained.
• Comply with all department and company policies, procedures and regulations.
• Other duties as assigned

Maintains strong product and sales knowledge and champions core service values.

Desired Skills & Experience

• High School Diploma or equivalent experience.
• 1-2 Years of related experience.
• Teller and Customer Service Representative experience with the ability to influence Customers.
• Ability to schedule and prioritize work.
• Basic knowledge of Excel and Word.
• Completes online regulatory training requirements.
• Notary License preferred.
• Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
• The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions.