Utility Universal Banker

b1BANK; Dallas (TX); On-site; USD 20,664 - 27,552; Part time

Job summary

A regional financial institution in Texas is seeking a part-time Customer Service Representative to enhance customer relationships and support sales efforts. Responsibilities include transaction processing, customer servicing, and compliance with banking policies. The ideal candidate must have at least two years of banking experience and exceptional communication skills. Opportunities to work at multiple locations are available.

Qualifications

• Minimum of two years of personal banking or teller experience with a focus on customer service.
• Basic knowledge of bank deposits, lending products, and credit products.
• Excellent customer service skills with strong communication abilities.

Responsibilities

• Act as the first point of contact for customers, recognizing their financial needs.
• Process transactions and assist with new accounts while supporting sales objectives.
• Comply with bank policies and maintain client confidentiality.

Skills

Customer service skills

Problem-solving skills

Verbal and written communication

Relationship building

Collaboration and teamwork

Education

High School Diploma or GED

Job description

Summary

This is a part-time position. Provides high quality customer service by meeting the needs of customers in an efficient and friendly manner while both servicing transactions and handling needs assessment and new account opening. The candidate must be enthusiastic about developing and maintaining relationships with customers in order to achieve banking center and individual sales goals and objectives. The position includes working at multiple locations as needed.

Specific Job Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Acts as the customers' first point of contact with the Bank, by serving the customers' total financial service needs by recognizing and uncovering opportunities and contributing directly to the success of the banking center.
• Responsible for a broad range of basic to moderate activities in the banking center including:
  • transaction processing
  • new account sales
  • customer servicing
  • referral generation
• Supports the banks' sales objectives and campaigns by selling and cross‑selling bank products in order to expand and maintain existing relations while processing transactions.
• Assists the banking center management with day-to-day transactions, including but not limited to:
  • approving transactions
  • preparing reports
  • researching and resolving issues as well as responding to all customer inquiries
• Complies with bank policy and follows procedures to include state and federal banking regulations.
• Maintains knowledge of all internal security policies and procedures.
• Maintains client confidentiality and ensures top‑level client service in handling all transactions professionally.

Job Requirements

• High School Diploma or GED
• Years of functional/professional experience: Must have a minimum of two years of prior personal banking or teller experience with major emphasis on customer service.
• Understands basic knowledge of bank deposits, lending products, credit products, and services to open accounts or refer customer to specialists in other departments
• Excellent customer service skills that include above average verbal and written communication
• Relationship building, collaboration and teamwork
• Problem‑solving skills
• Teller and systems training and new account opening

Equal Opportunity Employer/Veterans/Disabled