Universal Banker

MidWestOne Bank; Iowa City (IA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Universal Banker I to join their team. This entry-level role focuses on conducting banking transactions and providing exceptional customer service. You will engage with customers, resolve complaints, and help them navigate banking services. The ideal candidate will have a high school degree and some customer service experience, with a preference for those with banking knowledge. This role offers a chance to develop your career in a supportive environment that values innovation and community engagement. Join a dynamic team where you can make a real difference in the lives of customers and the community.

Benefits

Competitive base compensation

Career development opportunities

Paid Time Off

401(k) Retirement Plan with company match

Medical, Dental, and Vision insurance

Employee Stock Ownership Plan

Wellness Program

Free banking services

Take Your Dog to Work Day

Employee Rally Day

Qualifications

• High school degree required; prefer 1-2 years in customer service.
• Banking or financial experience is a plus.

Responsibilities

• Process teller transactions and answer customer questions.
• Recommend retail accounts and services based on customer needs.
• Assist with various retail service needs and resolve complaints.

Skills

Customer Service

Banking Transactions

Problem Solving

Education

High School Degree or Equivalent

Tools

Bank Technology

Job description

Overview

Small enough to care. Big enough to deliver.

The Universal Banker I role is an entry-level retail banking role responsible for conducting banking transactions and serving bank customers. Establishes and updates retail services that meet the customer’s need, resolves complaints, and offers appropriate resolutions. Opens basic deposit accounts as needed.

Responsibilities

• Processes teller counter transactions with a variety of complexity and helps to answer customer questions and service needs.
• Recommends appropriate retail accounts and services by explaining unique features and benefits to the customer.
• Informs customers of services offered by other business lines and connects customers to an appropriate banker when appropriate.
• Uses bank technology and resources to keep customer information current and inform them of additional ways we can meet their needs.
• Overcomes customer concerns and resolves any complaints related to deposit account transactions.
• Assists customers with a variety of retail service needs including but not limited to:
  • Personal ATM/Debit cards (i.e., ordering and closing cards, resolving transaction errors, handling fraudulent transactions);
  • Overdraft protection services;
  • Handling of check orders;
  • Updating address and customer contact information;
  • Handling wires and other electronic transfers;
  • Establishing personal online banking services and assisting with basic navigation questions.
• Serves as a resource to assist less experienced staff with transactions as needed; handles and is accountable for overrides processed with those transactions.
• Locates and resolves outages for self and assists with other retail associates as needed.
• Performs a variety of branch operational duties on a daily, weekly, monthly basis (i.e., opening and closing duties, balancing of accounts, completion of night drop and mail logs, etc.).
• Serves as backup support for basic account opening and ownership updates.
• May fill in at various retail branch locations as needed.
• Actively participates in community events to represent MidWest One Bank, assists with customer outreach, and demonstrates support for company culture.
• Performs other duties as assigned.

Qualifications

• High school degree or equivalent with some related work experience.
• In addition to education, prefer 1-2 years of experience in a customer service-related role.
• Banking or financial experience is preferred.

The Perks!

• Competitive base compensation with additional performance-based incentives (incentives vary depending on role).
• Career development and continuous learning opportunities.
• Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more.
• 100% vested 401(k) Retirement Plan with company match.
• Medical, Dental, and Vision insurance.
• Flex spending plan & Health savings accounts with employer contribution.
• Student Loan Debt Reduction Program.
• Employee Stock Ownership Plan.
• Employer provided group life insurance with option to purchase additional life insurance for you and your family members.
• Employer provided long-term and short-term disability insurance.
• Additional Insurance options to meet your personal needs: Critical Illness and Accident insurance, and Hospital Indemnity.
• Wellness Program.
• Free banking services and other financial services discounts.
• Take Your Dog to Work Day in June.
• Employee Rally Day- a day of celebration and recognition!

RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of respect and belonging that is reflected in the workplace and the communities we serve.

Let's build something great, together.