Universal Banker

Provident Credit Union

Hayward (CA)

On-site

USD 32,000 - 44,000

Full time

14 days+

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Benefits offered by this job

Medical, dental and vision coverage

401(k) with up to 150% match

Tuition reimbursement up to 100%

Discretionary bonus

Employee referral bonus

Paid time off & holidays

Flexible spending accounts

Disability coverage

Life and AD&D insurance

Provident membership

Job summary

Provident Credit Union in Hayward, CA is seeking a Universal Banker (Full Time) to deliver sales and service excellence, open new products, process transactions, and cross-sell loans and related services. You will engage members, participate in community activities to grow business, and support branch staff with training and leadership.

The role requires 1+ year experience in financial services, strong communication, teamwork, and problem solving.

Qualifications

Bachelor’s degree preferred.
1+ years in financial services experience in banking or credit union.
1+ years of sales and service experience with proven results.
Experience making effective outbound telephone calls.
Experience with Real Estate and Consumer Loans.
Experience with business banking products and relationships.
Experience with cash handling/teller transactions/loan funding.
Experience in working in a team environment and developing relationships.
Excellent listening and speaking skills.
Excellent written communication skills.
Computer literacy skills and proficient in Windows and Microsoft Office.
Understand and adhere to BSA and OFAC policy and procedures including CTR, CIP, CDD, OFAC verification, reporting suspicious activity, and maintaining records on negotiable instruments.

Responsibilities

Open new products and process transactions with accuracy.
Cross-sell products and services while delivering exceptional member service.
Engage with current and potential members and participate in community activities to grow business.
Provide training and leadership support to branch staff.

Skills

Sales experience

Service orientation

Outbound calls

Relationship building

Team collaboration

Customer service

Communication skills

Written communication

Computer literacy

BSA/OFAC compliance

Education

Bachelor's degree preferred

Tools

Windows

Microsoft Office

Job description

Job Details

Job Location: Hayward, CA 94541

Position Type: Full Time

Salary Range: $27.50 - $27.50 Hourly

UNIVERSAL BANKER - Full Time (Hayward, CA)

Job Summary

The Universal Banker is a highly motivated sales and service professional with advanced knowledge of Provident's products and services. The Universal Banker is responsible for opening new products, processing transactions, cross-selling products and services, and providing exceptional member service. The Universal Banker proactively interacts with current and potential members, and participates in business development and community activities to generate new business. The Universal Banker is successful at consistently achieving individual sales goals and uses available resources to increase business, strengthen member relationships, and increase member loyalty. In addition, they are responsible for providing training, leadership and support to less experienced branch staff. The Universal Banker is a keen problem solver who is comfortable taking the initiative to 'Do What's Right.' The Universal Banker works under the supervision of the Assistant Branch Manager and Branch Manager and performs other duties as directed.

Why Provident?

Provident Credit Union was established in 1950 and we rank among the top 10% of credit unions in the US. We believe having a culture that is accepting, supportive, diverse, and inclusive makes us all better. Provident has been a Bay Area “Top Workplace” since 2017, and our employees rank us on Glassdoor as one of the best credit unions in the nation.

Our values are:

Listen
Get Better
Do What’s Right

Education / Work Experience / Skills / Abilities

Bachelor’s degree preferred
1+ years in financial services experience in banking or credit union
1+ years of sales and service experience with proven results
Experience making effective outbound telephone calls
Experience with Real Estate and Consumer Loans
Experience with business banking products and relationships
Experience with cash handling/teller transactions/loan funding
Experience in working in a team environment and developing relationships
Excellent listening and speaking skills
Excellent written communication skills
Computer literacy skills and proficient in Windows and Microsoft Office
Understand and adhere to BSA and OFAC policy and procedures including:
CTR requirements
CIP requirements
CDD requirements
OFAC verification requirements
Reporting suspicious activity
Maintaining records on negotiable instrument

Licenses/Certifications

NMLS – National Mortgage Licensing System and Registry to obtain within 30 days of hired
Medallion Stamp Certification to obtain within 120 days of hired

Travel Details / Schedule

Travel

Required to travel to other Provident locations outside of home branch
Required to attend offsite training, meetings, or events

Work Schedule

Full-time; 40 hours a week Monday - Friday 8:30am - 5:30pm & rotational Saturdays 8:45am - 4:15pm
Occasionally work early or late hours, and extended weekend hours

Company Benefits you will enjoy

Quality medical, dental and vision care coverage
401(k) retirement plan with up to 150% matching employer contributions
Strong commitment to investing in your career and educational advancement by offering up to 100% Tuition reimbursement for approved courses
Annual discretionary bonus
Employee referral bonus
Generous paid time off and paid holidays
Flexible spending accounts
Short and long-term disability coverage
Life and AD&D insurance
Provident membership
Rate discount on home, auto loans and personal loans
Opportunity to use company owned condo in Maui and Lake Tahoe

Compensation