Universal Banker

Provident Credit Union; Bancroft (CA); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Annual discretionary bonus

401(k) retirement plan with up to 150%

Job summary

Provident Credit Union in Walnut Creek, CA is seeking a Universal Banker who combines sales and service expertise to open accounts, process transactions, and cross-sell products while delivering exceptional member service. The role supports business development and community involvement, targets individual sales goals, and provides training to less experienced staff under supervision.

A Bachelor's degree is preferred; 1+ year in financial services; strong communication and computer skills are

Qualifications

• Bachelor’s degree preferred.
• 1+ years financial services experience preferred.
• Experience with outbound calls and cross-selling.
• Familiarity with BSA/OFAC policies.

Responsibilities

• Open new accounts and process transactions.
• Cross-sell Provident products and services.
• Build relationships with members and participate in community events.
• Provide training and support to branch staff.

Skills

Outbound calls

Sales experience

Customer service

Real estate loans

Consumer loans

Business banking

Cash handling

Team collaboration

Communication skills

Computer literacy

Education

Bachelor's degree preferred

Tools

Windows

Microsoft Office

Job description

UNIVERSAL BANKER - Full Time (Walnut Creek, CA)Job Summary:The Universal Banker is a highly motivated sales and service professional with advanced knowledge of Provident's products and services. The Universal Banker is responsible for opening new products, processing transactions, cross-selling products and services, and providing exceptional member service. The Universal Banker proactively interacts with current and potential members, and participates in business development and community activities to generate new business. The Universal Banker is successful at consistently achieving individual sales goals and uses available resources to increase business, strengthen member relationships, and increase member loyalty. In addition, they are responsible for providing training, leadership and support to less experienced branch staff. The Universal Banker is a keen problem solver who is comfortable taking the initiative to 'Do What's Right.' The Universal Banker works under the supervision of the Assistant Branch Manager and Branch Manager and performs other duties as directed.Why Provident?Provident Credit Union was established in 1950 and we rank among the top 10% of credit unions in the US. We believe having a culture that is accepting, supportive, diverse, and inclusive makes us all better. Provident has been a Bay Area “Top Workplace” since 2017, and our employees rank us on Glassdoor as one of the best credit unions in the nation.Our values are:ListenGet BetterDo What’s RightEducation / Work Experience / Skills / Abilities:Bachelor’s degree preferred1+ years in financial services experience in banking or credit union1+ years of sales and service experience with proven resultsExperience making effective outbound telephone callsExperience with Real Estate and Consumer LoansExperience with business banking products and relationshipsExperience with cash handling/teller transactions/loan fundingExperience in working in a team environment and developing relationshipsExcellent listening and speaking skillsExcellent written communication skillsComputer literacy skills and proficient in Windows and Microsoft OfficeUnderstand and adhere to BSA and OFAC policy and procedures including:• CTR requirements• CIP requirements• CDD requirements• OFAC verification requirements• Reporting suspicious activity• Maintaining records on negotiable instrumentLicenses/Certifications:- NMLS – National Mortgage Licensing System and Registry to obtain within 30 days of hired- Medallion Stamp Certification to obtain within 120 days of hiredTravel Details / Schedule:Travel:Required to travel to other Provident locations outside of home branch.Required to attend offsite training, meetings, or events.Work Schedule:Full-time; 40 hours a week Monday - Friday 8:30am - 5:30pm & rotational Saturdays 8:45am - 2:45pmOccasionally work early or late hours, and extended weekend hours.Company Benefits you will enjoy:Quality medical, dental and vision care coverage401(k) retirement plan with up to 150% matching employer contributionsStrong commitment to investing in your career and educational advancement by offering up to 100% Tuition reimbursement for approved coursesAnnual discretionary bonusEmployee referral bonusGenerous paid time off and paid holidaysFlexible spending accountsShort and long-term disability coverageLife and AD&D insuranceProvident membershipRate discount on home, auto loans and personal loansOpportunity to use company owned condo in Maui and Lake TahoeCompensation:Pay Grade is P1. This position is eligible for our twice a year discretionary bonus.Targeted Base Pay: $27.50 per hourJoin us at Provident Credit Union as a Universal Banker. Discover new challenges in a rewarding atmosphere that helps you grow professionally.Provident is an Equal Opportunity EmployerWe are a winner of the Bay Area News Group Top Work Place in 2017 - 2026. Check us out on Glassdoor!