Universal Banker

Spencer Savings Bank; Cliffside Park (NJ); On-site; USD 38,000 - 52,000; Full time

Job summary

Spencer Savings Bank in New Jersey seeks a Universal Banker to handle daily teller and platform duties, assist customers with deposits, withdrawals, and account opening, and promote bank products to meet sales goals.

You will build relationships with customers, resolve issues, and support end-of-day procedures while maintaining high standards of service and compliance.

Qualifications

• High school diploma or GED is required.
• Minimum of 2 years bank teller and/or platform experience preferred.

Responsibilities

• Operate a teller window to process deposits, withdrawals, payments, buy/sell cash and cashier’s checks.
• Open accounts and resolve customer service issues.
• Provide consistent exceptional client experience by following Spencer’s service behaviors.
• Research and resolve transaction errors and engage management as needed.
• Engage customers to identify needs and refer them to appropriate products and services.
• Ensure compliance with bank policies and complete required paperwork (CTRs, SARs) accurately.

Skills

Bank teller

Cross-selling

Customer service

Cash handling

Platform experience

Education

High school diploma or GED

Job description

The Universal Banker responsibilities may vary day to day based on the work that needs to be done in the branch that day. Responsibilities include responding to customers’ needs by processing a variety of financial transactions including but not limited to check cashing, withdrawals, deposits, and loan payments and/or greeting customers, performing customer needs assessment (profiling), opening accounts, cross selling, tele-consulting, developing relationships thru a book of business, and servicing accounts. The Universal Banker may also research and resolve account issues or customer inquiries, promotes organizational products and services by referring current or prospective customers to other departments within the organization.

This position is responsible for managing and balancing cash drawers well as meeting sales expectations, which include deposit, loan and revenue generating referrals. Responsibilities may also include assisting the Financial Center supervisor with the teller line and end of day functions and preparing daily paperwork according to branch procedures. Works under general supervision.

MAJOR RESPONSIBILITIES

• Operates a teller window to process all types of banking transactions including deposits, withdrawals, payments, buy/sell cash and cashier’s checks
• Operates at the platform to open accounts and resolve customer service issues
• Responsible for providing consistent extraordinary client experience by executing on Spencer’s customer service behaviors
• Research and resolves all transaction errors that occur and engages management support when needed
• Executes the internal sales process by engaging the customer in conversation during customer platform interaction to identify needs and recommends appropriate products and services
• Engages customer in conversation during the customer transaction to identify needs and refers them to the platform when working at the teller window
• Operates within the confines of the bank’s compliance and operational policy and procedures
• Diligently completes all necessary paperwork such as CTRs, SARs etc… accurately and in a timely manner
• Assists AFCM with end-of-day branch proof tasks including ATM and Vault
• Participates in internal and external branch events as well as local community events
• Must be able to work a flexible hourly schedule as requested
• May be asked to travel & work at other branches in the network
• Presents a professional image
• Provides access to safe deposit boxes
• Opens and/or closes branch with management
• Perform other duties as required

JOB REQUIREMENTS

Education:

High school diploma or GED

Experience:

• Minimum of 2 years bank teller and/or platform experience preferred