Universal Banker

Self-Help Services Corp; Chicago (IL); On-site; USD 52,000 - 65,000; Full time

Job summary

Self-Help Services Corp is looking for a Universal Banker to join the Little Village (Cicero, IL) team. The role includes managing the consumer loan process, promoting credit union products, and effectively meeting customer needs.

The ideal candidate should have 3–5 years in a financial institution, be bilingual in English and Spanish, and maintain strong customer relationships. Compensation starts at $25 per hour.

Qualifications

• 3–5 years in a financial institution or other customer service industry preferred.
• Bilingual English/Spanish fluency is required.
• Ability to form and maintain strong relationships with internal and external customers.

Responsibilities

• Manage the consumer loan process from initiation to closing.
• Work with members to meet their financial service needs.
• Promote credit union products and services based on member needs.
• Balance the cash drawer daily and handle Vault Teller responsibilities.

Skills

Customer service

Bilingual English/Spanish

Relationship management

Cash handling

Education

High school diploma or equivalent

Job description

Job Description: We are seeking a Universal Banker to join our Little Village (Cicero, IL) team!

What You’ll Do

• Manage the consumer loan process from initiation through pre‑qualification to closing, including interviewing loan applicants, preparing applications, preparing files for processing and underwriting, providing timely accurate disclosures to members, and troubleshooting issues that may arise.
• Work with members (customers) to meet their financial service needs.
• Promote credit union products and services based on member’s needs.
• Process share deposit payments, loan payments, CD and lines of credit transactions, etc.
• Disburse cash and check withdrawals.
• Open, close, and balance cash drawer daily.
• Handle Vault Teller responsibilities and balance ATM daily.
• Initiate conversations to suggest new products and services.
• Participate in Credit Union outreach events.
• Adhere to general regulatory procedures.

What You’ll Need

• 3–5 years in a financial institution or other customer service industry preferred.
• Bilingual English/Spanish fluency.
• Ability to form and maintain strong relationships with internal and external customers.
• May be required to travel to cover other branches.
• High school diploma or equivalent.

Compensation

Compensation starts at $25 per hour. Compensation ranges are based on local market rates and are determined by geography, role, and experience.

Self‑Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status. Self‑Help is an equal opportunity employer.