Universal Banker

First Bankers Trust Company, N.A.; Carthage (IL); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Paid vacation time

Career development and learning" daily

Udemy Business online courses

Employee wellness program

Toastmasters / Young Professionals /ER

Employee Resource Groups

Job summary

First Bankers Trust Company, N.A. invites applications for a Part-Time Universal Banker. The role focuses on delivering customer service excellence, handling transactions, and building relationships across retail, operations, and lending teams.

You will promote products, educate customers on services, and refer opportunities to appropriate lines of business. We value teamwork, community involvement, and ongoing development through training and Udemy courses.

Qualifications

• Strong customer service focus with ability to handle multiple tasks.
• Ability to identify customer needs and cross-sell or refer to appropriate lines of business.
• Accurate and secure handling of deposits, withdrawals, and basic banking transactions.

Responsibilities

• Identify customer needs and provide bank products and services as solutions.
• Execute deposits, withdrawals, check cashing, and other basic transactions.
• Open new checking and business accounts, CDs, IRAs, HSAs, and related services.
• Balance drawers, vault, and ATM and maintain cash security.
• Support online and mobile banking setup and sales referrals.

Skills

Customer service

Relationship building

Referral skills

Product knowledge

Education

Associate degree preferred

Tools

Banking software

Word

Excel

Outlook

Job description

Are you looking for a part-time opportunity where you can build valuable banking experience while making a difference for customers in your community? First Bankers Trust Company is seeking a friendly, dependable, and customer-focused Part-Time Universal Banker to join our team.Part-time employees can enjoy the following benefits:Paid vacation timeFocus on career development and learning new things dailyOpportunities to help others and make a difference in the communityOpportunities to participate in special interest groups, such as Toastmasters or Young Professionals, or one of our Employee Resource GroupsAccess to a library over 6,000 personal and professional development on-line courses, hosted by Udemy BusinessParticipation in our company-wide employee wellness programThe Universal Banker serves as a single point of contact for customers, identifying customer needs, building customer relationships, and fulfilling sales, service and referral needs. This positions multifaceted responsibilities range from minimal cash handling and basic transactions to product and service sales, and referrals to other lines of business. Required skill sets for success in this position include key product knowledge, relationship building, customer service, and expert referral skills. This position will work closely with our retail, operations, and lending staff members.Promotes, represents, and welcomes current and potential customers and vendors to the bank in a professional and inviting manner.Identifies customers' needs and provides bank products and services as solutions to ensure the customer is informed, fully understands the products and services, and is confident in the bank's offerings.Executes banking transactions for customers, including deposits, withdrawals, check cashing, etc. and completes retail support activities, including but not limited to processing coin and handling safe deposit box requests.Maintains proper cash levels and keeps cash secure at all times. Accurately balances drawer, vault (including buying/selling currency) and ATM. Reports variations in accordance with bank policy.Executes customer transactions including opening new checking and business accounts, opening certificates of deposits, IRAs, and HSAs, closing accounts, and executing related products and services transactions.Establishes files and records associated with setting up and maintaining personal and business account products and services, including but not limited to online and mobile banking, cash management, payroll, ACH, fraud protection and merchant capture services.In small branches, this position may manage, balance, and maintain the vault and ensure the branch cash needs are met and maintained.Ensures efficiency of branch services operations and adhere to policies and procedures.Prepares miscellaneous reports and paperwork and conducts audits as necessary.Occasionally travels to different branches to support the retail needs of each branch as requested.Attends Branch meetings and scheduled meetings for bank wide participation.Participates in community and/or outside sales events to support the branch/market.Performs other duties as requested or assigned.Associated degree preferred but not requiredExposure to the banking industry preferred but not requiredDemonstrates strong teamwork and collaboration skills, effectively working with individuals from diverse backgrounds while building and maintaining positive, productive working relationships.Demonstrates aptitude for mathematical and/or financial transactionsDemonstrates ability to execute day to day work under general supervisionDemonstrates strong customer service skills (customer-oriented)Demonstrates ability to thrive in a fast-paced environment and multi-task daily job dutiesDemonstrates ability to address basic working-knowledge related/technical issues and problems, and refers more complex issues to higher-level staffDemonstrates strong written and verbal communication skillsDemonstrates flexibility and adaptabilityDemonstrates ability to interact efficiently with banking software, as well as utilize common office applications including Word, Excel, Outlook, and related applications; willingness to learn new technologiesDemonstrates strong problems solving skillsOur values reflect our culture: Everyone is Valued, Do The Right Thing, Friendly Family, & Fun, Dream Big/Act Small, Accountability, InnovationWhen you choose to become a part of the team at First Bankers, you are getting more than a job. What comes along with the daily work is making a difference in other people's lives, working closely with teammates who are people you enjoy, contributing to a bigger picture, balancing work and home commitments, and developing yourself and your career. If that sounds like a good deal to you, apply for a position today.Work EnvironmentThis position works in a professional office setting. While performing the duties of this Job, the employee is regularly required to stand, move from one point to another, and use hands to manipulate, handle, or feel. The employee is frequently required to reach with hands and arms, speak, and hear. The employee will occasionally sit, stoop, lift, kneel, or crouch in the course of completing their job. The employee must occasionally lift and/or move up to 25 pounds.The salary range provided in this job posting represents what the company reasonably expects to pay for the position based on the minimum qualification requirements included at the time of posting. Actual compensation may vary based on factors including, but not limited to, individual experience, education, and skill level.First Bankers Trust Company is an equal opportunity employer and supports diversity in the workplace. Qualified applications will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our HR team will reach out to the applicants who meet the qualifications and are most closely aligned with the requirements of the position.