Unity Account Executive - Player Development

Hard Rock Hotel & Casino Ottawa; Town of Florida (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Paid time off

Annual bonus opportunity

Job summary

Seminole Hard Rock Hotel & Casino Hollywood is seeking a Unity Account Executive to solicit casino players from assigned segments. You will call, text, email or use other channels to invite qualified players to visit Hollywood Hard Rock and participate in Unity Rewards, sharing the value of always using their card.

Essential duties include aggressive outreach, maintaining data hygiene, delivering exceptional guest service, and ensuring policies are followed with complete paperwork.

Qualifications

• Minimum 2 years of telemarketing or contact marketing experience preferred or an equivalent combination of education and experience in the Casino or Hotel business.
• Experience in casino and/or hotel environment preferred.
• Proficient knowledge of Microsoft Office, Excel, and Word preferred.
• Must have exceptional guest service skills.

Responsibilities

• Aggressively and persistently solicits assigned accounts using all available tools.
• Maintains outstanding data hygiene and ensures contact information on all assigned players is correct and up to date.
• Demonstrates exceptional guest service to both internal and external customers with every interaction.

Skills

Telemarketing experience

Guest service

Communication skills

Ability to resolve stressful situation

Education

Equivalent combination of education and experience

Tools

Microsoft Office

Excel

Word

Job description

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, \"Bora Bora\" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit www.gotoworkhappy.com/benefits to see our full list of benefits!

Job Description:

The Unity Account Executive (UAE) is responsible for solicitation of casino players from segments selected by PD leadership. The UAE will call, text, email or use other means of communication to directly invite qualified players to Hollywood Hard Rock Hotel & Casinos. Players will be made aware events, shows, available rooms and other qualified opportunities to visit HWHR. UAE will be able to explain the benefits of using our Unity Rewards program and sharing the value of always using their card.

Essential duties include, but are not limited to:

• Aggressively and persistently solicits assigned accounts using all available tools.


• Maintains outstanding \"data hygiene\" and ensures that contact information on all assigned players is correct and up to date.


• Demonstrates exceptional guest service to both internal and external customers with every interaction.


• Ensure all policies and procedures are followed with all required paperwork completed and filed accurately.

Qualifications:

• Minimum 2 years of telemarketing or contact marketing experience preferred or an equivalent combination of education and experience in the Casino or Hotel business preferred


• Experience in casino and/or hotel environment preferred


• Proficient knowledge of Microsoft Office, Excel, and Word preferred


• Experience in gaming machines and/or table games preferred


• Must have exceptional guest service skills


• Must have the ability to resolve stressful situations


• Must be able to make sound complimentary decisions based on tracked customer play


• Ability to work flexible schedules, including nights, weekends and holidays

Work Environment:

• Duties and responsibilities are typically performed in an office with a phone and computer. Occasionally, duties may include meeting or hosting players in the Casino.


• This position requires consistent phone and computer work.


• Quotas of contacts made per day will be given and measured.

Employment Process:

Seminole Gaming's employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check


• Criminal Background Check

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.