Supervisor, Players Club

Hard Rock Hotel & Casino Ottawa; Los Angeles (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Paid time off

Annual bonus opportunity

Job summary

Seminole Hard Rock Hotel & Casino Hollywood is seeking an enthusiastic Club Representative to support the Player’s Club with enrollment, card issuance, and guest services. You will assist in coordinating Club programs and events within a high-energy casino environment.

The role requires a High School Diploma or equivalent, flexibility to work nights and weekends, and strong customer service skills. Multilingual abilities are a plus in serving a diverse guest base.

Qualifications

• Customer service experience or training is preferred.
• Ability to work flexible schedules including nights, weekends and holidays.
• Multilingual abilities are desirable and helpful for guest interactions.

Responsibilities

• Assist Player’s Club management in implementing and coordinating Club programs.
• Enroll members into the Rockin’ Rewards Club and issue club cards.
• Support Club activities, equipment ordering, installations and training.
• Assist in interviewing, training and discipline of staff as needed.
• Maintain Club reports and supplies; manage guest interactions at events.

Skills

Customer service

Multilingual

Phone etiquette

Education

High School Diploma or equivalent

Job description

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin’ benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit www.gotoworkhappy.com/benefits to see our full list of benefits!

Job Description:

Under the direction of the Casino Marketing Manager, the incumbent is responsible forassisting the Player’s Club management staff in implementing, coordinating, and managing all Club programs in accordance with company directives.

Essential Duties and Responsibilities:

• Must adhere to the Seminole Tribe’s Policies and Procedures.
• Enrolling members into the Rockin’ Rewards Club, embossing and issuing club cards, transporting supplies and forms and assisting club members with questions, redemptions and special requests.
• Assist Player’s Club Manager and Asst. Manager with all Club activities including Club equipment ordering, installations and training.
• Responsible for assisting in the overseeing of the interviewing, selection, training, and discipline process of subordinate team members.
• Ensure Club Reports and supplies are processed and maintained.
• Meet and greet players on the floor at special events and at promotions.
• Supervise the Player’s Club booth when other supervisors are unavailable.
• Will assist in making reservations for guest rooms, meals, massages, etc.
• Will handle Player’s Club promotions and redemptions as applicable.
• Act as liaison between guest(s) and management as relates to needs of guest(s) complaints and concerns.
• Maintain confidentiality of information and agree to and sign the Hard Rock confidentiality agreement.
• MUST be familiar with and follow, exactly, the secret shopper criteria.
• Perform other duties as assigned.

Qualifications:

High School Diploma or equivalent required. Some demonstrated customer service experience/training required or an equivalent combination of education and/or experience. Ability to work flexible schedules, including nights, weekends and holidays is required. Multi-lingual desirable and good phone etiquette required.

Work Environment:

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Closing:

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.