United Center Suite Concierge

At Your Service LLC; Chicago (IL); On-site; USD 23,000 - 28,000; Part time

Job summary

At Your Service LLC is seeking a part-time elevator attendant for events at the United Center in Chicago. You will greet guests, maintain a safe and friendly environment, and ensure smooth elevator operations throughout events.

Requirements include 2+ years in customer service, availability evenings and weekends, and the ability to stand for long periods. Pay is $17.27/hr with average hours not exceeding 20 per week, and some holiday coverage may be needed.

Qualifications

• Minimum 18 years of age
• 2+ years of customer service experience
• Available evenings and weekends; shifts may start at 4:30pm on weekdays
• Able to work holidays
• Must meet grooming and uniform standards
• Must be able to stand for long periods and climb stairs

Responsibilities

• Greet guests and deliver friendly service
• Operate elevators safely and in accordance with procedures
• Maintain a fun, safe, and welcoming arena environment
• Document incidents and notify supervisors as needed
• Provide outstanding customer service under various circumstances
• Perform additional duties as assigned

Skills

Customer service

Communication

Punctuality

Follow directions

Teamwork

Job description

Part time / Evening, weekends & some daytime availability required

General Responsibilities:

Provide friendly and professional service to guests while operating the elevator or in other positions.

Provide each guest with a safe, comfortable, and enjoyable environment to view events at the United Center.

Demonstrated Skills:

• Ability to follow direction
• Consistent high level of customer service in a fast-paced environment
• Approachable, friendly, and articulate
• Self-motivator with a positive attitude
• Ability to adhere to scheduling methods and procedures
• Punctual, proactive, and accountable
• Candidates must be comfortable being active for an entire event (5+ hours).

Specific Duties:

• Maintain a fun, friendly, and safe environment in assigned sections
• Greet guests as they enter the arena with a smile
• Deliver outstanding customer service under a variety of circumstances
• Maintain a pleasant, friendly, and professional demeanor with guests and coworkers
• Operate elevators in a safe manner
• Document incidents and notify supervisors regarding issues that may require further attention
• Additional duties as assigned

Qualifications:

• Team Member must be 18 years of age or older
• 2 Years of Customer Service Experience
• Must be available to work evening and weekend hours.Report time typically begin at 4:30pm on weekdays and can be any time on Saturdays and Sundays
• Must have availability to work holidays
• Must be punctual and able to comply with attendance standards
• Must be willing and able to comply with all grooming and uniform standards. Extreme hair color, extreme facial piercings, and facial or offensive tattoos are not allowed

Additional Information:

• Pay Rate: $17.27hr
• Average hours will not exceed 20 hours per week
• A candidate will be expected to hold a position for an entire event, including an elevator.
• Everyone must be comfortable being in a tight space for an extended period.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• The position requires ability to stand for 3 quarters (¾) of the shift. The use of hands, stooping, kneeling, or reaching with hands may be required during a shift.
• The individual is required to walk up and down several stairs throughout the duration of the event.
• The individual may be required to work near moving mechanical parts, work in high, precarious places or work in outdoor weather conditions.