Unit Support Coordinator

Tower Health; Pottstown (Montgomery County); On-site; USD 21,000 - 30,000; Full time

Job summary

Tower Health in Montgomery County, PA seeks a Unit Support Coordinator to assist the nursing unit with clerical tasks, patient record assembly, and communications. You will welcome patients, orient families to areas, and help disseminate information to staff under nurse supervision.

The role emphasizes collaboration, organization, and strong interpersonal skills to support patient flow and unit operations in a hospital setting.

Responsibilities

• Performs designated duties under the supervision of a professional nurse.
• Handles clerical and administrative tasks for the nursing unit, including assembling patient records, answering phones and patient calls.
• Orders and ensures delivery of supplies.
• Timekeeping via Kronos.
• Welcomes new patients and families to the unit and orients them to patient areas.
• Assists unit leaders in disseminating pertinent information to staff.

Skills

Collaborative Skills

Customer Service Skills

Detail Oriented

Excellent Communications Skills

Excellent Interpersonal Skills

Good Reasoning Skills

Listening Skills

Microsoft Office Applications

Multitasking

Organizational Skills

Problem Solving Skills

Strong Team Player

Education

High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Job description

Job Summary

The unit support coordinator provides guests information, as well as, supports the efforts of the unit staff in the following ways:

• Performs designated duties under the supervision of a professional nurse
• Handles clerical and specific administrative tasks for the nursing unit, including assembling patient records, answering phones and answering patient calls
• Ordering and ensuring delivery of supplies
• Timekeeping via Kronos
• Welcoming new patients and families to the unit
• Orientation to patient / family areas of the unit
• Additionally, the unit support coordinator can assist the unit leaders in disseminating pertinent information to the staff.

#POTTS

Qualifications

Education Requirements

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

• Relevant Experience

Required Skills

• Collaborative Skills
• Customer Service Skills
• Detail Oriented
• Excellent Communications Skills
• Excellent Interpersonal Skills
• Good Reasoning Skills
• Listening Skills
• Microsoft Office Applications
• Multitasking
• Organizational Skills
• Problem Solving Skills
• Strong Team Player

Overview

Tower Health is a regional healthcare system serving communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.

Tower Health's Culture of Belonging and Inclusion

At Tower Health, building a culture of belonging is written into our organizational strategic goals. We understand that fulfilling our vision to proactively advance healthier communities requires a workplace culture that fosters inclusion, belonging, and respect; a workforce committed to equitable access to care; and a shared purpose of providing health and healing to all in need. Join us in our mission to deliver an outstanding Tower Experience for all.

Tower. You Belong Here.