Unit Support Assistant, Pediatrics, nights

Dartmouth-Hitchcock Health; Lebanon (NH); On-site; USD 42,000 - 52,000; Full time

Job summary

Dartmouth-Hitchcock Health is seeking a Unit Support Assistant for our Pediatric Inpatient team in Lebanon, NH. You will help prepare and reset patient rooms, manage supplies, and support admissions and throughput to keep the unit running smoothly.

The role emphasizes excellent organizational skills and customer service in a busy hospital setting. Nights and varied shifts are included, with a strong focus on team collaboration and patient safety.

Qualifications

• Proficient in computer skills and customer service.
• Ability to function in a fast-paced environment with strong organizational and prioritization skills.
• Microsoft Office proficiency is preferred.

Responsibilities

• Assist the interdisciplinary team in maintaining a well‑supplied, safe inpatient unit that meets regulatory standards.
• Serve as the front-line representative of the unit to families and visitors, and coordinate with other departments as needed.
• Support bed management, admissions, throughput, and unit flow to ensure timely patient care.
• Maintain unit cleanliness, readiness, and compliance with regulatory requirements including infection prevention and safety standards.
• Document patient status and unit activity using appropriate HIS systems.

Skills

Computer skills

Customer service

Organizational skills

Prioritization

Education

HS Diploma or GED

Tools

Microsoft Office

Job description

Overview

Join our Pediatric Inpatient team as a Unit Support Assistant and help create a welcoming, organized, and well-supported environment for our patients, families, and clinical team.

In this role, you'll help keep the unit running smoothly by preparing and resetting patient rooms for admissions and discharges, maintaining supplies and equipment, and supporting a variety of administrative needs. You'll also serve as the unit's welcoming face for patients and families while assisting with bed management, scheduling, admissions, and throughput.

Additional responsibilities include supporting the infant security system, maintaining unit cleanliness and readiness, and helping the team stay on top of important operational and regulatory requirements, including point-of-care testing, lab due dates, nurse fit testing, and compliance tracking.

This is a great opportunity for someone who is organized, dependable, and enjoys being part of a busy, team-oriented environment where no two days are exactly alike!

This is a FT 40hr/week role. The schedule is M-F, and nights. The midnight hour is essential for coverage, but there is some flexibility in the shift being 6p-2a, 5p-1a, or 7p-3a.

Responsibilities

• Assists the interdisciplinary team in providing a well-supplied, safe, and clean inpatient unit that meets regulatory standards.


• Acts as front line representative of unit. Interacts with families and visitors in the unit. Answers telephone calls and assists in the overall functioning of the unit. Communicates with other departments as needed.


• Coordinates with the Unit leader to ensure the unit meets regulatory, safety, and infection prevention standards, monitors and intervenes as necessary to maintain environment of care standards.


• Ensures the unit is well supplied and equipment is available and working.


• Utilizes support systems and resources to document patient status and flow.


• Maintains chart information that is up-to-date, organized, and in compliance with Health Information Services (HIS) requirements.


• Accesses secure medication locations limited to receiving and floor stock storage areas in order to manage the storage, handling, beyond use dating, and disposal of medications consistent with the Medication Storage and Handling Policy.


• Performs other duties as required or assigned.

Qualifications

• Must be proficient in computer skills and customer service.


• The ability to function in a fast-paced work environment with excellent organizational and prioritization skills is required.


• Preferred proficiency in Microsoft Office.


• High school diploma ( or GED) strongly preferred

Required Licensure/Certifications

None