Unit Supervisor

Brightpoint Brand; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A healthcare organization in New York is seeking a Care Management Site Supervisor to oversee care management staff and operations. This role includes direct supervision, compliance monitoring, and crisis intervention for clients in distress. Candidates should possess a Master’s degree in Social Work or a related field and supervisory experience. Strong communication and leadership skills are essential for maintaining high-quality service delivery. The position is full-time and located in New York City.

Qualifications

• Master’s Degree in Social Work, Psychology or Human Services preferred.
• One year post graduate experience with individuals or families with mental illness, substance use, homelessness or HIV/AIDS.
• Previous supervisory experience required.
• Ability to work in a team management system.

Responsibilities

• Provide direct supervision to care managers.
• Ensure compliance with Health Home policies and procedures.
• Provide crisis intervention to clients in distress.
• Conduct staff meetings and trainings.

Skills

Leadership ability

Oral and written communication

Interpersonal skills

Problem-solving and decision-making

Education

Master’s Degree in Social Work, Psychology or Human Services

Job description

Overview

FLSA STATUS: Exempt
DEPARTMENT: Care Management
POSITION STATUS: Full Time
SUMMARY OF POSITION:
Care Management Site Supervisor is responsible for the supervision of care management staff and the daily care management operations of the program. This includes supervision of Health Home staff, ensuring quality of care management services provided to clients, management of staff documentation requirements, and staff training. Also the site supervisor will ensure the provision of adequate clinical support to clinically complex clients and clients in crisis.

Essential Functions

• Provide direct supervision to care managers to assist with the development of effective interventions and Care plans
• Ensure staff is kept informed of Health Home policies and procedure as well as departmental priorities. Receive appropriate trainings in order to maintain clinical standards
• Monitor Health Home compliance and quality assurance
• Provide crisis intervention to clients in psychological distress
• Complete enrollment and service data tracking reports monthly or as needed
• Continually reviews the service delivery process to exceed customer expectations
• Review and approve client documentation as assigned
• Consistently exhibit New Co.’s core values of teamwork, open book management, advocacy and customer service
• Participate in quality assurance and quality improvement activities
• Conduct staff meetings, trainings and supervision
• Occasional field work may be required as needed to achieve client outcomes and health home requirements
• Performs other duties as requested
• Facilitation of bi weekly Clinical Case Review with the Care Managers

The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job. It is not to be construed as an exhaustive statement of all the job functions.

Education/Experience

• Master’s Degree in Social Work, Psychology or Human Services preferred
• One year post graduate experience working with individuals or families who have a history of mental illness, substance use, homelessness or HIV/AIDS
• Previous supervisory experience required
• Strong leadership ability
• Excellent oral and written communication skills
• Excellent interpersonal skills
• Good problem-solving, decision-making and judgment skills
• Ability to work in a team management system

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.