Unit Service Coordinator II — Patient Care Hub

University of California - San Francisco; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

The University of California, San Francisco is seeking a Unit Service Coordinator (USC) who, under the direction of the Patient Care Unit Manager or Charge Nurse, serves as the focal communications source for the OR/PAR staff, medical staff, and other hospital departments to support positive patient care outcomes.

The USC handles message relay, unit bed flow control, scheduling, order transcription, chart management, and adherence to PRIDE values, ensuring confidentiality, teamwork, and

Qualifications

• Ability to work in a busy, team-oriented environment.
• Excellent interpersonal/communication skills to effectively interact with a diverse professional and patient population.
• Willingness to be taught/learn new skills.
• Ability to understand and communicate effectively in English both orally and in writing.
• Ability to perform basic arithmetic computations.
• Ability to prioritize and coordinate multiple tasks.
• Demonstrated customer service skills/experience.
• Ability to satisfactorily perform job duties as defined in the job description.
• Basic computer skills.

Responsibilities

• Receives and relays messages from patients, families and staff to the appropriate personnel in a timely manner.
• Maintains unit-based flow board of patient bed assignments, transfers, discharges, and off‑unit procedures.
• Updates bulletin boards and other communication sources on assigned unit.
• Communicates physicians’ orders to nursing staff in a timely manner, and disseminates patient information.
• Accurately transcribes routine and STAT physicians’ orders.
• Schedules procedures, tests and x‑rays utilizing knowledge of the procedure and specific departments’ functions to avoid conflict and disruption in scheduling.
• Receives and records patient information and admitting orders from physician's office or clinic for same day admissions.
• Ensures that patients’ valuables are secured according to established procedures.
• Completes bed control functions per departmental policy in a timely manner including data entry of admissions, discharges, bed or unit transfers, and/or changes in attending or services.
• Copies necessary elements of chart for patient discharge or transfer to another facility or department.
• Utilizes Medical Center automated systems to access and maintain patient information.
• Orders patient medications, equipment, and supplies as requested.
• Orients new Unit Service Coordinators, students and staff as appropriate.
• Follows all unit, department, Medical Center, and University policies, procedures and work rules.
• Maintains confidentiality in matters related to patients and/or staff.
• Adheres to all applicable Medical Center and unit‑specific infection control, health and safety policies and procedures, including annual safety training.
• Supports the mission, philosophy, and goals of the Medical Center.
• Supports the development of unit/team goals and actively participates in unit staff meetings, inservices, and educational programs as required.
• Contributes to and actively participates in the quality assurance and quality improvement process, per JCAHO and/or other regulatory agencies.
• Maintains a clean, safe and functional work environment.
• Performs other duties as assigned.
• Infant, Child, Adolescent, Adult, Geriatric populations served.

Skills

Interpersonal communication

English proficiency

Team collaboration

Customer service

Basic math

Attention to detail

Job description

The University of California, San Francisco is seeking a Unit Service Coordinator (USC) who, under the direction of the Patient Care Unit Manager or Charge Nurse, serves as the focal communications source for the OR/PAR staff, medical staff, and other hospital departments to support positive patient care outcomes.

The USC handles message relay, unit bed flow control, scheduling, order transcription, chart management, and adherence to PRIDE values, ensuring confidentiality, teamwork, and