Unit Secretary- Specialty Care Unit

WVU Medicine; Ranson, Northern (WV, KY); On-site; USD 30,000 - 42,000; Full time

Job summary

WVU Medicine in Ranson, WV is seeking an administrative/clerk role to support the patient care department. You will greet patients, manage admissions and discharges, coordinate appointments, and assist with records and communications.

The position requires a high school diploma and at least one year of clerical experience; preferred candidates may have medical office training or secretarial schooling. This is a full-time, day shift opportunity in a clinical setting.

Qualifications

• High School Diploma or equivalent.
• Minimum one year of administrative or clerical experience.
• Preferred: Graduate of a Medical Assistant program or secretarial school.

Responsibilities

• Greet and admit patients upon arrival; prepare ID bands and name tags.
• Answer calls and forward to appropriate staff; dispatch as needed.
• Collect and distribute department mail; maintain office supplies.
• Communicate transfer information for inter-facility moves.
• Schedule follow-up appointments as requested by physicians.
• Arrange transportation for patients as necessary.
• Maintain patient and department records for accurate documentation.
• Coordinate intradepartmental and interdepartmental communications.
• Assist with admissions, discharges, and related clerical tasks.
• Ensure timely, courteous patient service and receptionist duties.

Skills

Basic computer knowledge

Microsoft Office

Excellent written and verbal skills

Knowledge of medical terminology

Education

High School Diploma

Preferred: Medical Assistant program or secretarial school

Job description

Performs a wide range of clerical, receptionist, dispatching and/or admitting and discharge duties in support of assigned patient care department.

Minimum Qualifications

• High School Diploma or equivalent.

Preferred Qualifications

• Graduate of a Medical Assistant program or secretarial school.

Experience

• One (1) year of administrative or clerical experience.

Core Duties and Responsibilities

• Responsible for greeting and admitting functions upon patients’ arrival to the department. Accurately prepares patient identification bands and name tags.
• Welcomes visitors to the department and responds in a helpful and courteous manner to requests for assistance or information. Assists with delivering items to patient rooms.
• Collects department mail and distributes appropriately.
• Responsible for proper and expedient communication of transfer information when patient is to be transferred to another facility.
• Maintains stock levels of office supplies.
• Responsible for clerical admission and discharge functions.
• Schedules all follow-up appointments as requested by physician.
• Arranges transportation for patient as necessary.
• Organizes and maintains patient records and appropriate department records to help ensure accurate and complete documentation.
• Faxes copy of patient chart as needed for arranging transfer or follow up care.
• Coordinates and facilitate ongoing communication to ensure efficient intradepartmental and interdepartmental operations.
• Communicates in a timely fashion with other departments regarding patients who have been admitted, discharged, require inter-hospital transfer, or have expired. Communicate patient information and unit needs intra-departmentally.
• Consistently answers telephone in a courteous and timely manner, identifying self and department at all times and answers questions within area of knowledge. Forwards calls to appropriate staff members.
• Consistently answers patient call bells in a courteous and timely manner and dispatch appropriate personnel.
• Assists physicians and other individuals by providing requested information about specific patient or department routines in accordance with the hospital’s policy on Release of Patient Information.
• Coordinates and facilitates ongoing communication to ensure timely, efficient intradepartmental and interdepartmental transportation of patients.
• Phones in consults to other services in a timely and accurate manner.
• Maintains communication with other patient care departments (e.g., Dietary, Lab, Telemetry, Video Monitoring) to assure patient care needs are met.

Physical Requirements

• Manual dexterity used in operating standard office equipment.
• Prolonged periods of sitting.
• May be required to walk to various areas throughout the department or medical complex. This may require use of elevators and/or stairs.

Working Environment

• Clinical environment.

Skills and Abilities

• Basic computer knowledge and ability to operate standard office equipment.
• Knowledge of medical terminology.
• Proficient in Microsoft Office.
• Excellent written and verbal communication skills.

Additional Job Description

Full time (40hr/wk) Dayshift (8AM to 4PM) Monday through Friday Scheduled Weekly Hours: 40 Shift: Day (United States of America) Exempt/Non-Exempt: United States of America (Non-Exempt) Company: JMC Jefferson Medical Center Cost Center: 20 JMC Nursing ICU Address: 300 S Preston St Ranson West Virginia

Equal Opportunity Employer West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

The West Virginia University Health System is West Virginia’s largest health system and the state’s largest employer with more than 3,400 licensed beds, 4,600 providers, 35,000 employees, and $7 billion in total operating revenues. The Health System is comprised of 25 hospitals – including J.W. Ruby Memorial Hospital, an 880-bed academic medical center, and the 150-bed WVU Medicine Children’s Hospital in Morgantown, West Virginia – and five institutes. To learn more, visit WVUMedicine.org.