ICU Unit Secretary

WVU Medicine; Martinsburg (WV); On-site; USD 28,000 - 40,000; Full time

Job summary

WVU Medicine Berkeley Medical Center in Martinsburg, WV is seeking an Administrative Clerk to support patient intake and department operations.

The role includes greeting and admitting patients, preparing ID bands, coordinating transfers, handling mail, maintaining records, and scheduling follow-ups. Strong computer skills, knowledge of medical terminology, and excellent communication are required. Typical hours are E.g. Mon–Fri 7:30 AM–4:00 PM.

Qualifications

• High school diploma or equivalent required.
• Graduate of a Medical Assistant program or secretarial school preferred.

Responsibilities

• Greeting and admitting patients upon arrival; preparing identification bands and name tags.
• Welcoming visitors, assisting with deliveries, and responding to requests for information.
• Collecting department mail and distributing appropriately.
• Communicating transfer information for inter-facility transfers.
• Maintaining stock levels of office supplies.
• Clerical admission and discharge duties; scheduling follow-up appointments.

Skills

Basic computer knowledge

Medical terminology

Microsoft Office

Written & verbal communication

Education

High school diploma or equivalent

Medical Assistant program or secretarial school

Job description

Welcome! We’re excited you’re considering an opportunity with us!

Below, you’ll find other important information about this position.

MINIMUM QUALIFICATIONS:

• 1. High School Diploma or equivalent.

PREFERRED QUALIFICATIONS:

• 1. Graduate of a Medical Assistant program or secretarial school.

EXPERIENCE:

• 1. One (1) year of administrative or clerical experience.

CORE DUTIES AND RESPONSIBILITIES:

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• 1. Responsible for greeting and admitting functions upon patients’ arrival to the department. Accurately prepares patient identification bands and name tags.
• 2. Welcomes visitors to the department and responds in a helpful and courteous manner to requests for assistance or information. Assists with delivering items to patient rooms.
• 3. Collects department mail and distributes appropriately.
• 4. Responsible for proper and expedient communication of transfer information when patient is to be transferred to another facility.
• 5. Maintains stock levels of office supplies.
• 6. Responsible for clerical admission and discharge functions.
• 7. Schedules all follow-up appointments as requested by physician.
• 8. Arranges transportation for patient as necessary.
• 9. Organizes and maintains patient records and appropriate department records to help ensure accurate and complete documentation.
• 10. Faxes copy of patient chart as needed for arranging transfer or follow up care.
• 11. Coordinates and facilitate ongoing communication to ensure efficient intradepartmental and interdepartmental operations.
• 12. Communicates in a timely fashion with other departments regarding patients who have been admitted, discharged, require inter-hospital transfer, or have expired. Communicate patient information and unit needs intra-departmentally.
• 13. Consistently answers telephone in a courteous and timely manner, identifying self and department at all times and answers questions within area of knowledge. Forwards calls to appropriate staff members.
• 14. Consistently answers patient call bells in a courteous and timely manner and dispatch appropriate personnel.
• 15. Assists physicians and other individuals by providing requested information about specific patient or department routines in accordance with the hospital’s policy on Release of Patient Information.
• 16. Coordinates and facilitates ongoing communication to ensure timely, efficient intradepartmental and interdepartmental transportation of patients.
• 17. Phones in consults to other services in a timely and accurate manner.
• 18. Maintains communication with other patient care departments (e.g., Dietary, Lab, Telemetry, Video Monitoring) to assure patient care needs are met.

PHYSICAL REQUIREMENTS:

• 1. Manual dexterity used in operating standard office equipment.
• 2. Prolonged periods of sitting.
• 3. May be required to walk to various areas throughout the department or medical complex. This may require use of elevators and/or stairs.

WORKING ENVIRONMENT:

• 1. Clinical environment.

SKILLS AND ABILITIES:

• 1. Basic computer knowledge and ability to operate standard office equipment.
• 2. Knowledge of medical terminology.
• 3. Proficient in Microsoft Office.
• 4. Excellent written and verbal communication skills.

ADDITIONAL JOB DESCRIPTION:

Monday through Friday 0730-1600; no weekend obligation Scheduled Weekly Hours: 40 Shift: Day (United States of America) Exempt/Non-Exempt: United States of America (Non-Exempt) Company: BMC Berkeley Medical Center Cost Center: 20 BMC Nursing ICU Address: 2500 Hospital Drive Martinsburg West Virginia

Equal Opportunity Employer West Virginia University Health System and its subsidiaries (collectively 'WVUHS') is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, and local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Thank you for your interest in working for WVUM.

The West Virginia University Health System is West Virginia’s largest health system and largest private employer, providing care to communities across West Virginia, Maryland, Ohio, and Pennsylvania. The integrated academic health system includes 25 hospitals and five institutes, with more than 3,500 licensed beds, 4,000 clinicians, 39,000 employees, and $8.5 billion in annual operating revenues. Anchoring the system in Morgantown, West Virginia, are WVU Hospitals, an 880-bed academic medical center, and the 150-bed WVU Medicine Golisano Children’s Hospital. Together, the Health System’s hospitals, clinics, and specialty programs provide a comprehensive continuum of care, ranging from community-based primary and specialty services to highly complex, quaternary care and post-acute care.