Unit Secretary - Med Surg

University of Maryland Medical System Corporation; Bel Air (MD); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Shift differential

Full-time days 7am–7:30pm

Job summary

The Med/Surg unit at University of Maryland Medical System Corporation is seeking a front-line team member to greet families and patients as they arrive and to respond calmly in urgent situations.

This role handles patient, family and staff inquiries, performs clerical duties, assists the care team, maintains a clean and safe environment, and supports smooth unit operations with strong customer service.

Qualifications

• One year of experience as a medical and/or customer service secretary preferred.
• May require 2–3 weeks of detailed orientation and training with a mentor.

Responsibilities

• Greet families and patients as they arrive on the unit.
• Calmly and appropriately respond in urgent situations.
• Handle patient, family and staff inquiries in a professional and timely manner.
• Multitask and prioritize; perform clerical duties on the assigned unit.
• Assist in maintaining a clean and safe environment.
• Assist the patient care team with various patient care activities.
• Maintain a strong customer service focus for smooth unit operation.

Skills

Finger dexterity

Basic computer skills

Verbal and written communication

Follow directions

Organize decisions

Adapt hours

Team collaboration

Respond to emergencies

Job description

JOB SUMMARY:

The Med/Surg unit is searching for a strong individual to be the face of the unit.

Job Requirements

JOB SUMMARY:

The Med/Surg unit is searching for a strong individual to be the face of the unit.

Someone who can greet families and patients as they arrive on the unit.

Someone who can calmly and appropriately respond in urgent situations.

This Team Member will handle patient, family and staff inquiries in a professional and timely manner.

The ability to multitask and prioritize is essential.

Performs clerical duties on the assigned unit.

Assists in the maintenance of a clean and safe environment.

Assists the patient care team to provide various patient care activities.

Maintains customer service focus essential for smooth unit operation.

Work Experience

Work Orientation &Experience

One (1) year of experience as a medical and/or customer service secretary preferred.

The incumbent may require 2-3 weeks of detailed job orientation and training to perform essential job functions with a mentor and/or educator.

Ability To

Skills & Abilities

• manual finger dexterity with hand-eye coordination,
• basic computer skills and typing,
• convey effective verbal and written communications;
• follow directions;
• organize and manage decisions consistent with current policies, procedures and nursing standards;
• adapt hours of availability to variable and changing needs of the hospital, including all shifts;
• effectively function as a member of a collaborative team;
• respond to emergency situations appropriately.

Benefits

Full-Time Days (7am-7:30pm)

Pay Range: $17.68 - $24.76/hr. (depends on years of experience)

Other Compensation (if applicable): Shift Differential

Review the 2025-2026 UMMS Benefits Guide