Unit Secretary (Full-Time, Days/Evenings)

Rochester Regional Health; United States; On-site; USD 23,000 - 28,000; Full time

Job summary

Rochester Regional Health seeks a Unit Secretary for the Emergency Department at RRH United Memorial Medical Center in Batavia, NY. This full-time, on-site role supports nursing staff with communications, process management and supplies.

You will handle phone calls, route messages, assist with documentation and coordinate patient flow. Strong communication and organizational skills are essential, with proficiency in office software.

Qualifications

• NYS CNA certification may apply to unit secretaries when acting as CNAs.
• Associate degree preferred.
• Two years related healthcare or customer service experience preferred.
• Strong verbal and written communications and organizational skills.
• Proficiency with office software and databases.

Responsibilities

• Daily administration: answer calls, route messages, support nurses/physicians, sort mail, create work orders and tickets, report unit needs, maintain inventory.
• Patient care: daily rounding, update whiteboards, ensure safety measures, respond to calls for service, monitor arrivals and discharges.
• Documentation: ensure concise, relevant patient care documentation.

Skills

Verbal written communication

Customer service

Administrative support

Education

Associate degree

Tools

Microsoft Office

PC skills

Job description

Job Title

Unit Secretary

Department

Emergency Department

Location

RRH United Memorial Medical Center - North Street Campus - 127 North Street, Batavia, NY 14020

Hours Per Week

40

Schedule

Monday - Friday, 11:00 AM - 7:00 PM

SUMMARY

As a Unit Secretary, you are an integral part of the nursing unit, which relies on your help with communications, process management and supplies.

RESPONSIBILITIES

• Daily Administration - Answer telephone/route calls, provide administrative support for nurses and physicians, sort and distribute mail; create work orders, HELPSTAR tickets and report any unit requirements to appropriate department; maintain inventory and supply levels for unit.

• Patient Care - Perform daily rounding of patients on unit, update whiteboards and ensure all safety measures are in place; respond to patient’s call for service as needed; maintain awareness of arrivals and discharges on unit.

• Documentation - Ensure concise, pertinent and complete patient care documentation.

REQUIRED QUALIFICATIONS

• In Long Term Care Only: Certification in NYS as Certified Nursing Assistant (as it applies to Unit Secretaries when performing as Certified Nursing Assistants).

PREFERRED QUALIFICATIONS

• Associate degree preferred.
• Two years related work experience in a healthcare setting or customer service setting preferred.
• Effective verbal and/or written communications skills highly desired.
• Excellent communications and organization skills highly desired.
• Demonstrated experience with PC and office programs including, but not limited to, database management, spreadsheets, word processing and presentation software highly desired.

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE

$17.25 - $19.75

CITY

Batavia

POSTAL CODE

14020

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.