Unit Secretary, ED - 36 hours, Evening - Every other weekend, every other holiday

Mass General Brigham - Salem Hospital; Salem (MA); On-site; USD 24,000 - 35,000; Full time

Job summary

Mass General Brigham's North Shore Medical Center, Inc. unit is seeking an administrative support specialist for the patient care team. You will perform clerical tasks, manage information flow, answer phones, greet visitors, and maintain patient records in a fast-paced environment.

Evening shift, onsite at 3 Dove Ave, 36 hours weekly. High School Diploma required; 0-1 year experience preferred. The role emphasizes patient-centric service and the ability to learn new software systems while

Qualifications

• High School Diploma or Equivalent required.
• 0-1 year experience in clerical support or customer service preferred.
• Strong patient/customer service skills and ability to prioritize tasks.
• Proficiency with Microsoft Office and basic computer skills.

Responsibilities

• Provide administrative support to a group of nonexecutive employees in a patient care department.
• Manage and distribute information within an office and clinical reception, answer phones, greet visitors and patients and maintain patient records.

Skills

Customer service

Microsoft Office

Task management

Follow-up

Learning new software

Education

High School Diploma or Equivalent

Job description

Site: North Shore Medical Center, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Summary

Job Summary

Performs clerical support functions for the patient care unit. Performs environmental control, revenue reconciliation, inventory management, data entry processing, and troubleshooting issues. Assists in the delivery of direct nursing care as appropriate to meet the needs of the clinical area, unit and/or department, and according to established policies and procedures.

Does this position require Patient Care?

No

Essential Functions

• Responsible for providing administrative support to a group of nonexecutive employees in a patient care department, typically a nursing unit.
• Manages and distributes information within an office and clinical reception, answers phones, greets visitors and patients and maintains patient records.
  
  

Qualifications

Job Description

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Experience

experience in a clerical support or customer service role 0-1 year preferred

Knowledge, Skills And Abilities

• Computer skills Microsoft Office.
• Strong follow up and resolution.
• Ability to prioritize and manage multiple tasks.
• Strong patient/customer service skills.
• Ability to learn new software systems and technology skills.
• Adjusting actions in relation to others' actions
  
  

Additional Job Details (if Applicable)

Remote Type

Onsite

Work Location

3 Dove Ave

Scheduled Weekly Hours

36

Employee Type

Regular

Work Shift

Evening (United States of America)

Pay Range

$17.71 - $25.28/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

3200 North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.