Unit Secretary

Mass General Brigham; Salem (MA); Presencial; USD 24.000 - 35.000; A tiempo parcial

Descripción de la vacante

North Shore Medical Center, Inc. is seeking an administrative support professional to back a patient care unit on-site. You will perform clerical duties, manage patient records, and assist nursing staff while maintaining a patient-first mindset.

The role emphasizes strong customer service, ability to multitask, and proficiency with Microsoft Office. Evening shifts and onsite work at 81 Highland Avenue are expected, with a 32-hour work week and a competitive hourly pay range.

Formación

• High School Diploma or Equivalent required.
• Experience in clerical support or customer service preferred (0–1 year).
• Ability to learn new software systems and technology.

Responsabilidades

• Provide administrative support to a patient care unit, handling clerical tasks and records.
• Answer phones, greet visitors, manage patient information, and support nursing staff as needed.

Conocimientos

Microsoft Office

Patient/customer service

Task prioritization

Learning agility

Interpersonal adaptability

Follow-up and resolution

Educación

High School Diploma or Equivalent

Herramientas

Microsoft Office

Descripción del empleo

Site: North Shore Medical Center, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries.

Job Summary

Summary

Performs clerical support functions for the patient care unit. Performs environmental control, revenue reconciliation, inventory management, data entry processing, and troubleshooting issues. Assists in the delivery of direct nursing care as appropriate to meet the needs of the clinical area, unit and/or department, and according to established policies and procedures.

Does this position require Patient Care?

No

Essential Functions

• Responsible for providing administrative support to a group of nonexecutive employees in a patient care department, typically a nursing unit.
• Manages and distributes information within an office and clinical reception, answers phones, greets visitors and patients and maintains patient records.

Qualifications

Education High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Experience experience in a clerical support or customer service role 0-1 year preferred

Knowledge, Skills and Abilities

• Computer skills Microsoft Office.
• Strong follow up and resolution.
• Ability to prioritize and manage multiple tasks.
• Strong patient/customer service skills.
• Ability to learn new software systems and technology skills.
• Adjusting actions in relation to others' actions.

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

81 Highland Avenue

Scheduled Weekly Hours

32

Employee Type

Regular

Work Shift

Evening (United States of America)

Pay Range

$17.71 - $25.28/Hourly

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

3200 North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.