Unit Secretary, ED - 36 hours, Evening - Every other weekend, every other holiday

Mass General Brigham; Salem (MA); On-site; USD 24,000 - 35,000; Full time

Job summary

Mass General Brigham is seeking an onsite clerical support team member for a patient care unit. The role involves administrative tasks, answering phones, greeting visitors, managing patient records, and assisting with environment and data entry in accordance with unit policies.

Work location is 3 Dove Ave with scheduled evenings and a 36-hour work week. The candidate should have a High School Diploma, strong customer service skills, and proficiency in Microsoft Office to support daily operations.

Qualifications

• Education: High School Diploma or Equivalent.
• Experience in clerical support or customer service preferred (0–1 year).
• Proficient with Microsoft Office.
• Strong follow-up and resolution skills.
• Ability to prioritize and manage multiple tasks.
• Strong patient/customer service skills.
• Ability to learn new software systems and technology.
• Ability to adjust actions in relation to others' actions.

Responsibilities

• Responsible for providing administrative support to a group of nonexecutive employees in a patient care department, typically a nursing unit.
• Manages and distributes information within an office and clinical reception, answers phones, greets visitors and patients and maintains patient records.

Skills

Microsoft Office

Patient service

Time management

Multitasking

Communication

Education

High School Diploma

Job description

Site

North Shore Medical Center, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Performs clerical support functions for the patient care unit. Performs environmental control, revenue reconciliation, inventory management, data entry processing, and troubleshooting issues. Assists in the delivery of direct nursing care as appropriate to meet the needs of the clinical area, unit and/or department, and according to established policies and procedures. Does this position require PatientCare? No Essential Functions.

• Responsible for providing administrative support to a group of nonexecutive employees in a patient care department, typically a nursing unit.


• Manages and distributes information within an office and clinical reception, answers phones, greets visitors and patients and maintains patient records.

Qualifications

• Education High School Diploma or Equivalent required


• Can this role accept experience in lieu of a degree? No


• Licenses and Credentials Experience experience in a clerical support or customer service role 0-1 year preferred


• Knowledge, Skills and Abilities - Computer skills Microsoft Office.


• - Strong follow up and resolution.


• - Ability to prioritize and manage multiple tasks.


• - Strong patient/customer service skills.


• - Ability to learn new software systems and technology skills.


• - Adjusting actions in relation to others' actions

Job Details

• Remote Type Onsite


• Work Location 3 Dove Ave


• Scheduled Weekly Hours 36


• Employee Type Regular


• Work Shift Evening (United States of America)


• Pay Range $17.71 - $25.28/Hourly


• Grade 3

Compensation and Benefits

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

EEO Statement: 3200 North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Mission and Values

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world's most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we're more than a system—we're leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.