Unit Secretary Days Full Time

Tennova Healthcare- North Knoxville Medical Center; Powell (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Tennova Healthcare- North Knoxville Medical Center in Powell, TN, is seeking a Unit Secretary to support the patient-care team and handle clerical tasks. The role includes data entry, scheduling, and EMR documentation in a fast-paced environment.

Required 0-2 years receptionist/secretarial training with preferred Unit Secretary or Medical Terminology courses. Must maintain confidentiality and communicate effectively with staff and patients.

Qualifications

• Completion of Unit Secretary course or Medical Terminology course preferred.
• 0-2 years of receptionist or secretarial training required.

Responsibilities

• Enter orders into computer system with accuracy to minimize shortages.
• Answer phones, manage patient records, schedule appointments, document in EMR.
• Maintain patient charts and distribute labs, consults, and reports promptly.
• Notify physicians of consult procedures and assist with labs and lists.
• Prioritize STAT orders and urgent needs promptly.
• Greet patients, coordinate admissions, discharges, transfers, and requests.
• Follow policies and maintain regular attendance.

Skills

Medical terminology

MS Office

Confidentiality/HIPAA

Attention to detail

Communication skills

Relationship building

Education

Unit Secretary course

Medical Terminology course

Tools

EMR system

Job description

Job Summary

The Unit Secretary contributes to high quality, patient-centered care by performing a variety of clerical tasks. The Unit Secretary functions as receptionist for the unit and assists the patient care team while maintaining a clean, organized, and safe environment.

Essential Functions

• Accurately enters orders into the computer system, ensuring minimal shortages.
• Answers phones, manages patient records, schedules appointments, and ensures accurate documentation in the electronic medical records (EMR) system.
• Maintains patient charts and ensure labs, consults, and reports are retrieved and distributed promptly.
• Follows consult procedures accurately, ensuring physicians are notified and patient names are listed correctly. Assists physicians with labs and patient lists.
• Prioritizes tasks effectively, handling STAT orders and urgent needs immediately (e.g., STAT x-rays, repairs).
• Greets and assists patients, coordinates admissions, discharges, and transfers, and facilitates patient requests.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Completion of a Unit Secretary course or Medical Terminology course preferred
• 0-2 years of receptionist or secretarial training required

Knowledge, Skills and Abilities

• Basic knowledge of medical terminology.
• Adept at learning new technologies to perform data entry, manage calendars, and create reports.
• Proficiency in Microsoft Office Suite and other office-related software.
• Ability to maintain confidentiality and handle sensitive patient information in accordance with HIPAA regulations.
• Strong attention to detail and accuracy.
• Excellent communication skills both written and verbal
• Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership

Licenses and Certifications

• BCLS - Basic Life Support obtained within 30 days of hire required