Unit Secretary - 3 VP Surgical, Full Time, Nights

Cape Fear Valley Health System; United States; On-site; USD 19,000 - 26,000; Full time

Job summary

Cape Fear Valley Health System seeks a nursing support clerical assistant at Cape Fear Valley Medical Center in Fayetteville, NC. You will provide clerical services to maximize unit operations and handle the telemetry emergency line.

Your role involves greeting patients, verifying identities, managing charts, coordinating telephone messages, and maintaining supplies to support patient throughput and capacity. Previous medical support experience is preferred.

Qualifications

• High school diploma or equivalent is required or better.
• Medical terminology course preferred.
• 1 year Medical Assistant or Nursing Assistant experience preferred.
• Proficiency in reading, writing, and speaking English.

Responsibilities

• Greet patients upon admission and identify them by name and date of birth.
• Act as receptionist for hospital staff and visitors.
• Initiate, receive, and deliver telephone messages related to unit activities.
• Maintain patients' charts on assigned units.
• Order and maintain adequate supply levels on unit.
• Answer telemetry emergency phone and manage responsibilities.
• File telemetry strips in the designated location.
• Set up assignments in Responder system and respond to call lights.
• Support patient satisfaction, throughput, and hospital capacity.
• Other duties as assigned.

Skills

English language proficiency

Customer service

Telephone handling

Education

High school diploma or equivalent

Medical terminology course

Tools

Responder system

Job description

Facility Cape Fear Valley Medical Center

Location Fayetteville, North Carolina

Department 3 VP Surgical

Job Family Nursing Support

Work Shift Nights (United States of America)

Summary Provide clerical services to maximize the functioning of the unit. Maintain responsibility for telemetry emergency phone.

Major Job Functions The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:

• Greet patients upon admission by introducing themselves and welcoming patient to the unit
• Introduce self to patients daily with face-to-face contact
• Identify the patient by using name and date of birth to include checking medical records that accompany the patient and patient armband
• Act as receptionist and greets hospital staff and visitors
• Initiate, receive, and deliver telephone messages related to unit activities
• Maintain patients' charts on assigned units
• Order and maintain adequate supply levels on unit
• Assume responsibility for answering the telemetry emergency phone and pass responsibility if leaving the desk
• Files telemetry strips in a timely manner in the location predetermined by the floor
• Set up assignments in Responder system, answers call lights, and sets services as necessary
• Demonstrates responsibility concerning customer satisfaction, patient throughput, and hospital capacity
• Other duties as assigned

Minimum Qualifications The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

• Education and Formal Training: High school diploma or equivalent required
• Completion of medical terminology course preferred
• Work Experience: 1 year Medical Assistant or Nursing Assistant experience preferred
• Knowledge, Skills, and Abilities Required: Proficiency in reading, writing, and speaking the English language
• Physical Requirements: Ability to work at computer/monitor for long periods
• Ability to remain calm under emergency situations
• Sits for prolonged periods
• Ability to communicate verbally
• Auditory and visual acuity to accurately perform job functions
• Position may involve skin, eye, mucous membrane, or parenteral contact with blood or other potentially infectious material

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity

About Cape Fear Valley Health

For exceptional healthcare come to Cape Fear Valley Health where caring employees are committed to integrity, patient-centeredness and excellence throughout the entire healthcare process. At Cape Fear Valley Health, our goal is to improve the quality of every life we touch. Our diverse team of doctors, nurses and staff work together to create a better experience for every patient, every time. Cape Fear Valley is a 950-bed, 8-hospital regional health system, the 8th largest in North Carolina, with more than 1 million inpatient and outpatients annually. A private not-for-profit organization with over 7,000 employees and 850 physicians. Our employees and physicians proudly serve a seven-county region of southeastern North Carolina, including Fayetteville, Fort Bragg, Hope Mills, Raeford, Lumberton, Elizabethtown, Clinton, Lillington, Dunn and beyond. Our medical facilities include Cape Fear Valley Medical Center, Highsmith-Rainey Specialty Hospital, Cape Fear Valley Rehabilitation Center, Behavioral Health Care, Bladen County Hospital, Hoke Hospital, Central Harnett Hospital, Betsy Johnson Hospital, as well as more than 60 medical offices and specialty care clinics spread throughout the Cape Fear region.