Department Assistant-24/7 Recognition

Eisenhower Medical Center; United States; On-site; USD 28,000 - 41,000; Full time

Job summary

Eisenhower Health is seeking a detail-oriented administrative support specialist for the 24/7 Services department. You will assist with scheduling appointments, manage patient information, and ensure smooth communications across departments.

Responsibilities include coordinating multiple daily schedules, handling patient inquiries, and supporting Epic MyChart workflows to enable efficient care delivery.

Qualifications

• Education: Required: High school diploma, GED or higher level degree. Preferred: Associate's or bachelor's degree.
• Experience: Required: Two (2) years of healthcare or administrative experience. Preferred: Admitting or insurance experience in healthcare.
• Reports To: Director-24/7 Services.
• Must be able to adapt to changing priorities and handle multiple tasks.

Responsibilities

• Demonstrates compliance with Code of Conduct and compliance policies, and resolves questions or concerns.
• Acts as direct liaison for all 24/7 patients.
• Calls patients for availability and scheduling.
• Prepares typed schedules for patients with multiple appointments.
• Collects patient information and sends to appropriate department.
• Schedules outpatient testing and/or procedure appointments.
• Ensures patients and families have information to contact 24/7 Services.
• Orders department supplies and schedules office maintenance.
• Assists workflow for 24/7 Queue Management.
• Helps patients with Epic MyChart and email encryption issues.
• Assists RNs and physicians with Epic Care Everywhere.
• Acts as liaison for maintenance/care of 24/7 vehicles.

Skills

Communication skills

Patient interaction

Time management

Adaptability

Problem solving

Education

High school diploma or GED

Associate's or Bachelor's degree (preferred)

Tools

Microsoft Office Suite

Epic MyChart

Epic Care Everywhere

Job description

Default Work Shift: Day (United States of America) Hours: 40 Salary range: $19.72 - $29.95 Schedule: Full Time Shift Hours: 8 Hour employee Department: 24/7 Recognition

Job Objective

Provides administrative support for the department and assists with scheduling appointments and tests for 24/7 patients; plays a critical role in recognizing donors who make significant contributions to Eisenhower Health.

Job Description

Education: Required: High school diploma, GED or higher level degree Preferred: Associate's or bachelor's degree Licensure/Certification: N/A Experience: Required: Two (2) years of healthcare or administrative experience Preferred: Admitting or insurance experience in healthcare Reports To: Director-24/7 Services Supervises: N/A Ages of Patients: N/A Blood Borne Pathogens: Minimal/ No Potential

Skills, Knowledge, Abilities

• Ability to adapt quickly to changing priorities and unexpected situations
• Ability to communicate with patients, healthcare professionals, and staff to ensure clear and accurate exchange of information
• Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions
• Ability to handle patient complaints and feedback professionally, facilitating resolutions to enhance patient satisfaction
• Ability to organize patient's schedules efficiently, Ability to prioritize tasks and manage time efficiently to meet deadlines
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications
• Written and verbal communication skills

Essential Responsibilities

• 1. Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• 2. Acts as direct liaison for all 24/7 patients.
• 3. Calls patients for availability and scheduling.
• 4. Prepares typed schedule for patients with multiple appointments.
• 5. Collects patient information, CDs, films etc. and sends them to appropriate department.
• 6. Schedules outpatient testing and/or procedure appointments with appropriate departments.
• 7. Assures patients and/or families have information to contact 24/7 Services.
• 8. Order department supplies and schedules office maintenance.
• 9. Assist with workflow for 24/7 Queue Management.
• 10. Assists 24/7 patients navigate email encryption issues and Epic "My Chart".
• 11. Assists RN's and physicians with Epic "Care Everywhere".
• 12. Acts as liaison for maintenance/care of 24/7 vehicles.
• 13. Answers all incoming phone calls, routing as needed.
• 14. Picks up or delivers packages on campus.
• 15. Processes communications/arrangements for 24/7 hospitality.
• 16. Identifies patients through use of proper method of retrieving patient history/information to avoid creation of duplicate Medical Records for additional patient visits.
• 17. Verifies and accurately enters and updates patient information while registering as per departmental guidelines.
• 18. Performs other duties as assigned.

Welcome to Eisenhower Health Careers! Eisenhower has been a leader in health care for the Coachella Valley since we opened our medical center in 1971. Since then, we've been growing steadily, adding services, capabilities and facilities to anticipate and meet the needs of our expanding area. Today, the Eisenhower name extends far beyond the state-of-the-art care we deliver at the hospital.