Unit Secretary

WVU Medicine Camden Clark Medical Center; Parkersburg (WV); On-site; USD 28,000 - 42,000; Full time

Job summary

WVU Medicine Camden Clark Medical Center seeks a flexible administrative support professional to perform clerical, receptionist, dispatching and admitting duties in support of the patient care department.

The role requires a High School diploma, preferred Medical Assistant program background, and at least 1 year of clerical experience. Responsibilities include greeting patients, scheduling follow-ups, coordinating transfers, and maintaining accurate records in a clinical setting.

Qualifications

• High School diploma or equivalent is required.
• Graduate of a Medical Assistant program or secretarial school preferred.
• Minimum of 1 year administrative or clerical experience required.

Responsibilities

• Greet and admit patients arriving to the department; prepare patient ID bands and name tags.
• Welcome visitors and assist with delivering items to patient rooms.
• Manage department mail and distribute as needed.
• Communicate transfer information when patients move to another facility.
• Maintain stock levels of office supplies and records.
• Schedule follow-up appointments as requested by physicians.
• Arrange transportation for patients as necessary.
• Organize and maintain patient and department records for accurate documentation.
• Coordinate intradepartmental and interdepartmental communication to ensure efficiency.
• Answer phones courteously and route calls appropriately.
• Respond to patient call bells and dispatch staff as needed.
• Provide information about patient or department routines in line with privacy policies.
• Coordinate transport and consults with other services in a timely manner.
• Maintain liaison with other care departments to meet patient needs.

Skills

Basic computer skills

Medical terminology

Verbal communication

Written communication

Education

High School diploma

Medical Assistant program

Tools

Microsoft Office

Job description

Performs a wide range of clerical, receptionist, dispatching and/or admitting and discharge duties in support of assigned patient care department.

Minimum Qualifications

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• High School Diploma or equivalent.

Preferred Qualifications

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• Graduate of a Medical Assistant program or secretarial school.

Experience

• One (1) year of administrative or clerical experience.

CORE DUTIES AND RESPONSIBILITIES:

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Responsible for greeting and admitting functions upon patients’ arrival to the department. Accurately prepares patient identification bands and name tags.
• Welcomes visitors to the department and responds in a helpful and courteous manner to requests for assistance or information. Assists with delivering items to patient rooms.
• Collects department mail and distributes appropriately.
• Responsible for proper and expedient communication of transfer information when patient is to be transferred to another facility.
• Maintains stock levels of office supplies.
• Responsible for clerical admission and discharge functions.
• Schedules all follow-up appointments as requested by physician.
• Arranges transportation for patient as necessary.
• Organizes and maintains patient records and appropriate department records to help ensure accurate and complete documentation.
• Faxes copy of patient chart as needed for arranging transfer or follow up care.
• Coordinates and facilitate ongoing communication to ensure efficient intradepartmental and interdepartmental operations.
• Communicates in a timely fashion with other departments regarding patients who have been admitted, discharged, require inter-hospital transfer, or have expired. Communicate patient information and unit needs intra-departmentally.
• Consistently answers telephone in a courteous and timely manner, identifying self and department at all times and answers questions within area of knowledge. Forwards calls to appropriate staff members.
• Consistently answers patient call bells in a courteous and timely manner and dispatch appropriate personnel.
• Assists physicians and other individuals by providing requested information about specific patient or department routines in accordance with the hospital’s policy on Release of Patient Information.
• Coordinates and facilitates ongoing communication to ensure timely, efficient intradepartmental and interdepartmental transportation of patients.
• Phones in consults to other services in a timely and accurate manner.
• Maintains communication with other patient care departments (e.g., Dietary, Lab, Telemetry, Video Monitoring) to assure patient care needs are met.

PHYSICAL REQUIREMENTS:

• Manual dexterity used in operating standard office equipment.
• Prolonged periods of sitting.
• May be required to walk to various areas throughout the department or medical complex. This may require use of elevators and/or stairs.

WORKING ENVIRONMENT:

• Clinical environment.

Skills And Abilities

• Basic computer knowledge and ability to operate standard office equipment.
• Knowledge of medical terminology.
• Proficient in Microsoft Office.
• Excellent written and verbal communication skills.

Additional Job Description

Scheduled Weekly Hours:

32

Shift

Day (United States of America)

Exempt/Non-Exempt

United States of America (Non-Exempt)

Company

CCMC Camden Clark Medical Center

Cost Center

13 CCMC Nursing Medical Surgical 1

Address

800 Garfield Ave
Parkersburg
West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.