Unit Secretary

WVU Medicine Thomas Hospitals; South Charleston (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

THOM Thomas Hospitals in South Charleston, WV is seeking a clerical receptionist/admitting specialist to support the patient care department. You will greet patients, prepare ID bands, admit on arrival, and coordinate basic administrative tasks.

The role requires at least a high school diploma and a year of clerical experience; a Medical Assistant or secretarial program is preferred. Proficiency in Microsoft Office and clear communication are essential.

Qualifications

• High School diploma or equivalent required.
• Graduate of Medical Assistant or secretarial program preferred.
• Minimum 1 year of administrative or clerical experience.
• Knowledge of medical terminology a plus.

Responsibilities

• Greet and admit patients to the department and prepare ID bands.
• Welcome visitors and assist with delivering items to patient rooms.
• Collect department mail and distribute it.
• Communicate transfer information for inter-facility transfers.
• Maintain stock levels of office supplies.
• Handle clerical admission and discharge functions.
• Schedule follow-up appointments as requested by physician.
• Arrange patient transportation as necessary.
• Organize and maintain patient records and department records.
• Coordinate communication to ensure efficient intra- and interdepartmental operations.
• Answer calls and forward to appropriate staff.
• Respond to patient call bells and dispatch personnel.
• Provide requested patient information per hospital policy.
• Coordinate intradepartmental and interdepartmental transportation.
• Coordinate consults to other services.
• Maintain communication with related departments (Dietary, Lab, etc.).

Skills

Administrative support

Clerical skills

Microsoft Office

Excellent communication

Education

High School Diploma or equivalent

Medical Assistant program graduate preferred

Tools

Microsoft Office Suite

Job description

Company

THOM Thomas Hospitals

Welcome! We’re excited you’re considering an opportunity with us! Below, you’ll find other important information about this position.

Performs a wide range of clerical, receptionist, dispatching and/or admitting and discharge duties in support of assigned patient care department.

Minimum Qualifications

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• High School Diploma or equivalent.

Preferred Qualifications

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• Graduate of a Medical Assistant program or secretarial school.

Experience

• One (1) year of administrative or clerical experience.

CORE DUTIES AND RESPONSIBILITIES:

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Responsible for greeting and admitting functions upon patients’ arrival to the department. Accurately prepares patient identification bands and name tags.
• Welcomes visitors to the department and responds in a helpful and courteous manner to requests for assistance or information. Assists with delivering items to patient rooms.
• Collects department mail and distributes appropriately.
• Responsible for proper and expedient communication of transfer information when patient is to be transferred to another facility.
• Maintains stock levels of office supplies.
• Responsible for clerical admission and discharge functions.
• Schedules all follow-up appointments as requested by physician.
• Arranges transportation for patient as necessary.
• Organizes and maintains patient records and appropriate department records to help ensure accurate and complete documentation.
• Faxes copy of patient chart as needed for arranging transfer or follow up care.
• Coordinates and facilitate ongoing communication to ensure efficient intradepartmental and interdepartmental operations.
• Communicates in a timely fashion with other departments regarding patients who have been admitted, discharged, require inter-hospital transfer, or have expired. Communicate patient information and unit needs intra-departmentally.
• Consistently answers telephone in a courteous and timely manner, identifying self and department at all times and answers questions within area of knowledge. Forwards calls to appropriate staff members.
• Consistently answers patient call bells in a courteous and timely manner and dispatch appropriate personnel.
• Assists physicians and other individuals by providing requested information about specific patient or department routines in accordance with the hospital’s policy on Release of Patient Information.
• Coordinates and facilitates ongoing communication to ensure timely, efficient intradepartmental and interdepartmental transportation of patients.
• Phones in consults to other services in a timely and accurate manner.
• Maintains communication with other patient care departments (e.g., Dietary, Lab, Telemetry, Video Monitoring) to assure patient care needs are met.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manual dexterity used in operating standard office equipment.
• Prolonged periods of sitting.
• May be required to walk to various areas throughout the department or medical complex. This may require use of elevators and/or stairs.

WORKING ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Clinical environment.

Skills And Abilities

• Basic computer knowledge and ability to operate standard office equipment.
• Knowledge of medical terminology.
• Proficient in Microsoft Office.
• Excellent written and verbal communication skills.

Additional Job Description

Scheduled Weekly Hours:

40

Shift:

United States of America (Non-Exempt)

Company

THOM Thomas Hospitals

Cost Center

1112 THOM Med/Surge 3T

Address

4605 Maccorkle Ave SW

South Charleston

West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.