Office Manager

WVU Medicine Thomas Hospitals; South Charleston (WV); On-site; USD 60,000 - 84,000; Full time

Job summary

THOM Thomas Hospitals is seeking an Office Manager to oversee daily operations across Emergency Medicine, Hospital Medicine, and Intensivist departments. The role ensures efficient clerical work, calendar management for Medical Director, and coordination with physicians and APPs.

The position requires strong organizational skills, EMR proficiency, and the ability to manage multiple tasks including onboarding, meetings, and credentialing activities.

Qualifications

• High school diploma or equivalent required.
• Two years of administrative or healthcare administrative experience required.
• Two years of administrative experience in a medical office setting preferred.

Responsibilities

• Performs general clerical duties: answers phones, screens calls, takes messages, provides information.
• Sorts and distributes mail; maintains up-to-date phone log for staff.
• Monitors and maintains office supplies/equipment; prepares work orders for repairs.
• Coordinates meetings and arranges catering; takes minutes at monthly meetings and distributes records.
• Manages Medical Director calendars; handles payroll and time tracking for APPs/Physicians.
• Responds to internal/external EMR queries and supports credentialing/onboarding processes.
• Supports travel arrangements and conference registrations; handles reimbursements.

Skills

Administrative experience

Healthcare administration

Education

High school diploma

Associates Degree

Tools

EMR

WorkDay

Microsoft Teams

Job description

Company

Welcome! We’re excited you’re considering an opportunity with us! Below, you’ll find other important information about this position.

The Office Manager is responsible for organizing and coordinating office operations and procedures to ensure the smooth daily operation of the Emergency Medicine/Hospital Medicine/Intensivist departments. The Office Manager will provide organizational effectiveness, and be responsible for maintaining department records, and conducting/managing special projects. The Office Manager is the key contact in a community Emergency Department/Hospital Medicine/Intensivist Department, supporting all efforts for the Physicians and Advance Practice Professionals (APPs), as well as the liaison to Community Hospital Departments that interact with the Medical Director and Providers. The Office Manager position can support a variety of locations/service lines and is ever changing to meet growing operational needs.

MINIMUM QUALIFICATIONS

EDUCATION, CERTIFICATION, AND/OR LICENSURE

• High school diploma or equivalent.

EXPERIENCE

• Two (2) years of administrative or healthcare administrative experience

PREFERRED QUALIFICATIONS

EDUCATION, CERTIFICATION, AND/OR LICENSURE

• Associates Degree.

EXPERIENCE

• Two (2) years of administrative experience in a medical office setting.

CORE DUTIES AND RESPONSIBILITIES

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Performs general clerical duties:
• Answers telephones, screen calls, takes detailed messages and provides information as needed.
• Sorts and distributes mail
• Maintains up-to-date phone log for staff
• Monitors and maintains/orders office supplies/equipment as needed
• Prepares work orders for repairs
• Coordinates meetings and organizes catering in person and/or via Microsoft Teams
• Arranges catering needs for special occasions
• Arranges, attends, and takes minutes at monthly committee and faculty meetings and distributes; tracks attendance & reports back to administration
• Maintains Medical Director’s calendars
• Completes monthly department credit card reconciliation
• Completes all WorkDay invoice coding in a timely manner
• Utilizes EMR to respond to internal/external queries
• Assists in maintaining department employee records
• Acts as point person for the department providers/leadership
• Conducts new provider orientation/onboarding, assisting provider with all WVU Medicine policies and procedures
• Ensures new providers are EMR trained prior to start
• Ensures providers complete mandatory tasks (i.e. CBLs, flu shot documentation, OSHA survey, etc.)
• Maintains a good rapport with physicians and APPs to ensure Office Manager is known as the point person for questions/concerns
• As designated delegate, works directly with providers to complete any travel and/or purchase reimbursements in WorkDay; also registers providers for conferences and/or makes travel arrangements (hotel/flight/etc.) using department credit card on behalf of the provider
• Updates all CME purchase details/balances
• Manages QGenda schedule for Medical Director and maintains Physician and APP schedule updates/swaps; distributes when needed
• Completes biweekly SMG/UHA payroll for APPs/Physicians; management of PTO
• Completes monthly Independent Contractor Timesheets/Invoices
• Collects and files monthly Medical Director timesheets (reports out when needed)
• Completes all provider extra duty hours for the Administrator
• Calculates and forwards Acute Resource Group monthly hours to administration
• Provides leave of absence assistance working with Absence Manager & WVUM LOA Team
• Acts as key contact for outside Locum vendors to schedule Locums Providers, as needed, verifies timesheets, processes invoices
• Ensures WC1 forms are completed and submitted in a timely manner
• Assigns patients to Hospitalist providers (Daily assignment)
• Assists providers with death certificate completion
• Assists Medical Director in annual evaluation completion
• Conducts research to develop outcomes for special projects
• Completes grievance reporting and letters
• Creates presentations and reports for Medical Director
• Assists/assembles information for reports
• Maintains all EMR metric reports
• Assembles daily, weekly, monthly, and yearly patient census reports
• Completes weekly dashboards
• Assembles EMR chart deficiency reports, assists HIM with chart deficiency compliance, works with providers to complete charts in a timely manner
• Maintains patient transfer reports
• Coordinates with Hospitalist Medical Director to record and report excess duty volume incentive data to Administration
• Manages monthly time study and sends to CFO
• Performs as on-site department key contact
• Works closely with Provider Relations Specialists, Health Partners Network (provider enrollment), and provider recruitment with credentialing, reappointments, and onboarding
• Works closely with Provider Relations Specialists to track provider certifications (ATLS, ACLS, PALS, BLS, etc.) and organizes arrangements for certification training
• Works closely with Case Management for denial letters
• Assists Stroke Coordinator/Trauma Manager as needed

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manual dexterity in order to operate office equipment.
• Ability to drive to different sites

WORKING ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Travel to clinical sites is required from time to time.

Additional Job Description

Scheduled Weekly Hours

40

Shift

Day (United States of America)

Exempt/Non-Exempt

United States of America (Exempt)

Company

THOM Thomas Hospitals

Cost Center

7413 SMG Emergency Department Thomas

Address

4605 Maccorkle Ave SW
South Charleston
West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.