Academic Support Services Technician

Cuyahoga Community College; Northern (KY); Hybrid; USD 23,000 - 32,000; Part time

Job summary

Cuyahoga Community College is seeking two Part-Time Support Staff to assist the Learning Commons at the Eastern Campus. Responsibilities include testing services, tutoring coordination, library circulation support, and AV/tech event assistance.

Position requires at least a high school diploma or GED with 3 years of office/customer service experience. Bachelor’s preferred; AV experience and Extron certification are a plus.

Qualifications

• Requires high school diploma or GED with strong customer service experience.
• Minimum 3 years’ work experience in an office setting, performing customer service or desktop support functions.
• Preferred: Bachelor’s degree and two years of AV experience with an Extron certification.

Responsibilities

• Administers College tests such as placement and makeup exams on campus and off-site as needed.
• Inputs placement scores into Banner and schedules tutoring, testing, and proctoring appointments.
• Provides support for library circulation desk functions and library reserves, OhioLINK orders, and maintains holdings.
• Provides technical assistance and support for hardware, software, and events; troubleshoots issues and sets up AV equipment.
• Performs training workshops for students, faculty, and staff on site technologies and supervises work-study students.

Skills

Customer service

Microsoft Office

Communication skills

Multitasking

Technical troubleshooting

Attention to detail

Education

High school diploma or GED

Bachelor's degree

Tools

Extron Certification

AV equipment

Job description

Location: Eastern Campus

Reports To: Learning Commons Supervisor - Library

Recruitment Type: External/Internal

Employment Type: Part-Time Support Staff

Union Position: Union

Work Schedule: M-Th 2 p.m. - 7 p.m.F 1p.m. - 5p.m.

Number of Openings: 2

SUMMARY

Provides a high level of support services in the Learning Commons including the Testing Center, Tutoring Services, Library, Media Services, and TLC/OpenLab.

DUTIES AND RESPONSIBILITIES

• Duties and responsibilities include,but are not limited to:
• Administers College tests such as placement and student makeup exams both on campus and off-site as needed.
• Administers other institutional exams such as credit by exams (i.e. CLEP).
• Inputs placement scores into Banner.
• Schedules tutoring, testing, and proctoring appointments.
• Provides support for library circulation desk functions, including the safe-keeping and repository of library reserves and other materials, OhioLINK orders, and maintains site library holdings.
• Participates in the efficient and accurate operation of the Learning Commons processes, procedures and equipment.
• Maintains accurate and complete records of the Learning Commons.
• Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
• Monitors patrons, provides routine information, and directs callers/visitors to appropriate personnel and/or departments for assistance.
• Assists with college-wide user logon support and print management.
• Acts as the initial point of contact and support in the response and troubleshooting for hardware and software problems.
• Responds to faculty and staff needs for operational issues and assistance with operating equipment.
• Provides technical assistance for special events: planning, set up, running, troubleshooting, and teardown.
• Provides support for Media Services including equipment reservations, checkouts, inventory, and service tickets.
• Performs campus repairs, preventative maintenance and functionality testing of ATCs, computer labs, and all classroom equipment.
• Provides training workshops to students, faculty, and staff on the varying technologies at the site.
• Functionally supervises work study employees within the business unit.
• Performs other related duties within the job grade and job classification as assigned.

REQUIRED QUALIFICATIONS

EDUCATION and EXPERIENCE/TRAINING

• High school degree or GED
• Minimum of 3 years’ work experience in an office setting, performing customer service or desktop support functions

KNOWLEDGE, SKILLS, and ABILITIES

• Intermediate keyboarding, grammar, math, and Microsoft Suite skills.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated record of customer service with internal and external customers, in varied settings (in person, online, and over the telephone).
• High degree of accuracy and attention to detail.
• Demonstrated ability to handle multiple tasks/responsibilities and prioritize work.
• Sensitivity to respond appropriately to the needs of students and the community.

COMPETENCIES

CRITICAL COMPETENCIES

• ServiceFocus
• Qualityof Work

VERY IMPORTANT COMPETENCIES

• Communication

IMPORTANT COMPETENCIES

PREFERRED QUALIFICATIONS

EDUCATION and EXPERIENCE/TRAINING

• Bachelor'sdegree.
• Twoyears of A/V Experience with an appropriate industry certification (ExtronCertification).
• Twoyears of work experience in a community college/higher education environment
• Experiencewith Placement Testing
• Experiencein Library circulation functions

KNOWLEDGE, SKILLS, and ABILITIES

• Highproficiency with the Microsoft Suite

PHYSICAL DEMANDS/WORKING CONDITIONS

• The work is performed in anormal, professional office or library environment with moderate noise levels.
• The work area is adequatelylit, heated, and ventilated.
• Typically, the employee maysit comfortably to perform the duties of the job and will performrepetitive motions with hands/fingers using a computer mouse and keyboardto type.
• Must be able to regularlykneel, crouch, stand, lift above head, climb ladders and lift or pushitems up to 25 pounds. Must occasionally lift or push items up to 50pounds such as special event equipment, flatbed cards, and library bookcarts.
• Walking, standing, bendingcarrying light items such as papers, files, pamphlets, books, etc. areregular frequent.
• Work requires walking andstanding in conjunction with travel to and attendance at meetings andconferences away from the worksite.

This is a Part-Time (1199/SEIU) Bargaining Unit Position, Grade 07. Part-Time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.

Target Hiring Rate: Minimum salary $$20.02/hr

Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure .

Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.