Unit Manager - EVENINGS

Akima; Portsmouth (NH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k)

Health plan

Dental plan

Vision plan

Employee Assistance Plan

Paid training

Paid time off

Job summary

LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is seeking a Unit Manager for the National Visa Center in Portsmouth, NH. This on-site leadership role requires coaching and developing a team, conducting interviews, and delivering performance data to the U.S. State Department.

You'll manage staff, oversee hiring decisions, and collaborate across agencies. Eligible for a quarterly bonus, comprehensive benefits, and paid training, with an emphasis on integrity

Qualifications

• Bachelor's degree or 4 years additional experience may be substituted.
• Two years of progressive management experience.
• Four years of analytical or information processing experience.
• Strong English verbal and written communication.
• Proficient with Microsoft Office; advanced Excel skills.
• Experience with NICE Contact Center software preferred.
• Ability to obtain Secret-level federal security clearance; US citizen.

Responsibilities

• Directly supervise, coach and develop supervisors and staff.
• Hire and manage a proficient team throughout the contract.
• Provide timely deliverables and performance data to the customer.
• Suggest process improvements for service delivery.
• Promote innovation, efficiency, and effectiveness.
• Resolve problems with minimal disruption to activities.
• Participate in calls with overseas posts and government agencies; brief visitors.

Skills

People management

Interviewing

Verbal and written communication

Analytical thinking

Geography knowledge

Security clearance process

Education

Bachelor's degree

4 years experience substitute

Tools

Microsoft Office

Excel (advanced)

NICE Contact Center software

Job description

As a Unit Manager at the National Visa Center, you will supervise, coach and develop your team. You'll conduct interviews and make hiring decisions. You may be required to give briefings to visitors and participate in conference calls. Of critical importance is that you provide timely deliverables and performance-related data to the U.S. State Department. Once you’re here, our benefits package helps take care of you and your family in many ways, including an excellent Employee Assistance Program. All positions at the National Visa Center are onsite with situational telework allowed for most positions.

Here’s Why We Want You To Consider LDRM

• Evening hours, and no weekends.
• Sense of purpose - this is meaningful work, and you have a great staff to help you.
• This position comes with eligibility for a quarterly, performance-based bonus.
• 401(k), health, dental and vision plans, and other insurances you can use.
• An Employee Assistance Plan that’s ready when you need it.
• Paid training and paid time off.

All candidates must live within a 90-mile radius of the National Visa Center in Portsmouth, New Hampshire to be considered.

Responsibilities

• Directly supervise, coach and develop Supervisors, Workload Coordinators and other management staff as assigned.
• Hire and manage a technically proficient and professionally capable staff throughout the life of the contract.
• Provide timely deliverables and performance related data to the customer in order to allow adequate monitoring, oversight, and performance measurement of support services.
• Suggest process improvements to improve service delivery and performance.
• Promote innovation, efficiency, and effectiveness.
• Resolve problems with minimal disruption to the activities being performed under the contract.
• Participate in conference calls and digital video conferences as required with overseas posts, CA/VO, Department of State, and other U.S. Government agencies. May be requested to provide formal and informal briefings to visitors.
• You may be required to perform other duties as assigned to advance the business unit’s mission.

Qualifications

• Bachelor’s degree; or four (4) years of additional experience may be substituted for a Bachelor's degree.
• Two (2) years of progressive management experience.
• Four (4) years of analytical or information processing experience in a field that equips the applicant with the knowledge, skills and abilities to successfully manage teams of analysts.
• Strong verbal and written command of the English language.
• Excellent written and verbal communication skills.
• Strong administrative and organizational skills.
• Proficient with Microsoft Office suite of products, and advanced Excel knowledge & skills.
• Experience working with NICE Contact Center Interaction Recording Software preferred.
• Ability to interact with people at all levels.
• Demonstrate a professional work ethic.
• Basic understanding of geography.
• Ability to work independently and collaboratively.
• You must successfully complete a credit and criminal background check and be able to obtain a Secret-level federal security clearance. You must be a U.S. citizen to be considered for the SECRET federal security clearance.

Physical Demands & Work Environment

• While performing the duties of this job, you may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.
• You will primarily work in an office environment but may be required to work in other work environments as well.

At LDRM, honesty and integrity govern our activities. We fulfill our commitments, and we treat everyone with dignity and respect. As an Alaskan Native company, our mission is to improve the quality of life for our shareholders and our people by maximizing economic growth, protecting and enhancing our environment, and by promoting healthy communities with decisions, actions, and behaviors consistent with our core principles.

Any clearance requirements for this position are established by the government contract.

Work Type

On-Site

Work Where it Matters

LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office.

As an LDRM employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.