Customer Service Representative I - DAYS - Written Correspondenc with Security Clearance

Akima Infrastructure Services; Portsmouth (NH); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k) plan

Health, dental and vision plans

Employee Assistance Plan

Paid training

Paid time off

Job summary

LDRM, a joint venture of Lockwood Hills Federal (an Akima company) and DTSV, seeks a Customer Service Representative in Portsmouth, NH. You will determine customer needs, answer inquiries, and resolve issues while maintaining databases and ensuring data accuracy.

The role requires bilingual English/Spanish fluency, strong organizational skills, and the ability to obtain a Secret-level clearance. On-site work with a comprehensive benefits package is provided.

Qualifications

• Fluent in verbal and written English and Spanish.
• Strong administrative and organizational skills.
• Basic computer skills.
• Excellent interpersonal and communication skills.
• Professional work ethic.
• Ability to work independently and in a team.
• Analytical skills and attention to detail for trends analysis.
• Must pass criminal and credit background checks and obtain Secret-level clearance.
• Must complete a government- and contract-required assessment with min scores.

Responsibilities

• Determine customer requirements by asking probing questions.
• Answer inquiries by clarifying needs, researching, locating and providing information.
• Resolve problems by clarifying issues, researching solutions, and executing fixes.
• Fulfill requests by clarifying information and completing transactions.
• Maintain and update company databases.
• Keep equipment operational by following procedures and reporting malfunctions.

Skills

Bilingual English/Spanish

Administrative skills

Basic computer skills

Interpersonal communication

Professional work ethic

Team collaboration

Analytical skills

Background and clearance readiness

Typing speed & assessment compliance

Job description

As our Customer Service Representative, you will serve customers with distinction by determining their needs; answering their inquiries; resolving their problems; fulfilling their requests; and by maintaining our database. You must live within 90 miles of the National Visa Center in Portsmouth, New Hampshire in order to be considered. Here's why we want you to consider LDRM:

• Tuition reimbursement program.
• 401(k), health, dental and vision plans, and other insurances you can use.
• An Employee Assistance Plan that's ready when you need it.
• Paid training and paid time off.

Responsibilities

• Determine customer requirements by asking probing questions.
• Answer inquiries by clarifying what the customer needs and then research, locate, and provide the information to them.
• Resolve problems by clarifying issues; research and explore answers and alternative solutions; implement those solutions; and escalated unresolved problems.
• Fulfill requests by clarifying desired information; complete transactions; and forward requests as necessary.
• Maintain our database(s) by entering or updating information.
• Keep equipment operational by following established procedures, and by reporting malfunctions.

Qualifications

• Verbal and written fluency in both the English and Spanish languages.
• Strong administrative and organizational skills.
• Basic computer skills.
• Excellent interpersonal and communication skills.
• You must demonstrate a professional work ethic.
• Ability to work both self-sufficiently and collaborate as part of a team.
• Analytical skills and attention to detail to successfully analyze and evaluate trends and disseminate information to a wide audience.
• Must successfully complete a criminal and credit background check, and obtain a government clearance.
• Must successfully complete a computer-based, Customer Service Representative-oriented assessment with an overall minimum score of 80%, minimum typing accuracy score of 85% and a minimum standard net words per minute (WPM) average of 30 WPM.
• You must successfully complete a credit and criminal background check and be able to obtain a Secret-level federal security clearance.

Physical Demands

• While performing the duties of this job, you may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.
• At LDRM, honesty and integrity govern our activities. We fulfill our commitments, and we treat everyone with dignity and respect.
• As an Alaskan Native company, our mission is to improve the quality of life for our shareholders and our people by maximizing economic growth, protecting and enhancing our environment, and by promoting healthy communities with decisions, actions, and behaviors consistent with our core principles.
• This position is contingent upon contract award and funding. Applicants selected may be offered positions and "hired" but cannot begin work until funding has been confirmed.
• Any clearance requirements for this position are established by the government contract.

Company Description

Job ID 2026-26403 Work Type On-Site Company Description Work Where it Matters LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. For our shareholders, LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. For our government customers, LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office. As an LDRM employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.