Unit Customer Service Representative - Admission Transition Unit, 1J

Tampa General Hospital; Tampa (FL); On-site; USD 34,000 - 48,000; Full time

Job summary

Tampa General Hospital is seeking a Unit Customer Service Representative for the Admission Transition Unit, 1J, on-site at the Tampa campus. The role acts as the central administrative and communication hub, facilitating patient flow and coordinating care with the healthcare team.

Responsibilities include front-desk reception, clerical tasks, and ensuring accurate information while upholding hospital standards and values in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Prior experience in customer service, administrative support, or clerical roles required.
• Experience in a healthcare, hospital, or high-volume service environment.
• Experience managing multiple communication channels and competing priorities in a fast-paced setting.

Responsibilities

• Serve as the primary administrative and communication hub for an inpatient nursing unit.
• Support patient flow, communication coordination, and unit operations.
• Provide customer service, receptionist, and clerical support in a fast-paced clinical environment.
• Ensure accurate information and adherence to organizational standards and values.

Skills

Customer service

Administrative support

Clerical work

Healthcare environment

Education

High school diploma or GED

Job description

Job Description - Unit Customer Service Representative - Admission Transition Unit, 1J (260003VQ)

Job Description

Unit Customer Service Representative - Admission Transition Unit, 1J - (260003VQ)

Description

The Unit Customer Service Representative serves as the primary administrative and communication hub for an inpatient nursing unit. The role supports patient flow, communication coordination, and unit operations by providing customer service, receptionist, and clerical support in a fast-paced, high-acuity clinical environment. The Unit Customer Service Representative facilitates timely communication between patients, families, visitors, and the healthcare team while ensuring unit organization, accuracy of information, and adherence to organizational standards and values.

Qualifications

• High school diploma or GED required.
• Prior experience in customer service, administrative support, or clerical roles required.
• Experience in a healthcare, hospital, or high-volume service environment.
• Experience managing multiple communication channels and competing priorities in a fast-paced setting.

Primary Location

Tampa

Work Locations

TGH Main Campus 1 Tampa General Circle Tampa 33601

Eligible for Remote Work : On Site