Unit Coordinator - North 5 (Psych)

Emerson Hospital; Concord (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Emerson Hospital in Concord, MA is seeking a Unit Coordinator for the Behavioral Health team to support daily operations, coordinate scheduling, documentation, and communications among patients, families, and clinicians. You will maintain records, ensure confidentiality, and assist with administrative needs to sustain high-quality patient care.

The role emphasizes strong organizational skills, data entry accuracy, and professional communication while working within a collaborative behavioral

Qualifications

• Demonstrated computer and word processing skills required.
• Strong interpersonal and customer service skills.
• Excellent organizational and multitasking abilities.
• Accurate data entry and attention to detail.

Responsibilities

• Serve as the primary point of contact for the unit, interacting with physicians, staff, patients, and families.
• Managing phone calls, messages, and inquiries with professionalism and efficiency.
• Supporting daily unit operations, including scheduling, documentation, and coordination tasks.
• Performing accurate data entry and maintaining organized records.
• Assisting clinical staff with administrative needs to support patient care delivery.
• Ensuring clear and timely communication across the interdisciplinary team.
• Maintaining patient confidentiality and adhering to all hospital policies and procedures.

Skills

Interpersonal skills

Customer service

Organizational skills

Multitasking

Data entry

Verbal communication

Tools

MS Office

Electronic Health Records

Word processing

Job description

Be the connection that keeps care running smoothly.

As a Unit Coordinator on our Behavioral Health team, you will play a vital role in supporting daily operations and ensuring seamless communication between patients, families, and clinical staff. This is a great opportunity for someone who thrives in a fast-paced healthcare environment and enjoys being at the center of a collaborative care team.

What You’ll Do

In this role, you will provide essential administrative and coordination support by:

Serving as the primary point of contact for the unit, interacting with physicians, staff, patients, and families

Managing phone calls, messages, and inquiries with professionalism and efficiency

Supporting daily unit operations, including scheduling, documentation, and coordination tasks

Performing accurate data entry and maintaining organized records

Assisting clinical staff with administrative needs to support patient care delivery

Ensuring clear and timely communication across the interdisciplinary team

Maintaining patient confidentiality and adhering to all hospital policies and procedures

You will report to the Director of Behavioral Health Nursing or their designee.

Experience

Previous secretarial or administrative experience required

Demonstrated computer and word processing skills required

Licensure & Certifications

CPI (Crisis Prevention Intervention) certification required within 30 days of hire

Strong interpersonal and customer service skills

Excellent organizational and multitasking abilities

Accurate data entry and attention to detail

Proficiency with computer systems and office software

Ability to maintain strict confidentiality

Strong written and verbal communication skills in English

Why Join Us?

Be part of a collaborative behavioral health team

Play a key role in supporting patient care behind the scenes

Work in a dynamic, fast-paced healthcare environment

Gain valuable experience in hospital operations and behavioral health services