Unit Coordinator (Pool/PRN)

Connections Health Solutions; Harrisburg (Dauphin County); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Shift Differentials

Health insurance

Vaccination policy compliance

Job summary

Connections Health Solutions is seeking a Unit Coordinator to provide essential administrative support to clinical services. You will handle registration, insurance verification, and office tasks to ensure smooth unit operations.

Collaboration with the clinical team is required to communicate concerns about patients’ psychiatric or medical presentation, and you will coordinate with other providers to facilitate discharges. Shift differentials increase earnings per hour.

Qualifications

• High School Diploma or equivalent.
• 1 year of customer service experience.
• 3 years of clerical experience.
• Notary within 90 days.
• Able to perform Safe Clinch patient restraint techniques.
• Complete background checks: Child Abuse, FBI, PA Police.
• Vaccination required or approved exemption.

Responsibilities

• Register individuals for services and verify Medicaid eligibility.
• Verify health plan enrollment and authorizations.
• Coordinate with clinical staff and manage EHR entries.
• Oversee visitor management and security procedures.
• Coordinate discharge processes with inpatient facilities.
• Handle telephone calls and internal communications.
• Order meals and maintain unit supplies.
• Provide exceptional customer service to families and vendors.

Skills

Customer service

Clerical experience

Notary

Safe Clinch restraint

Background checks

Education

High School Diploma

Tools

Electronic Health Record (EHR) system

Job description

We're not just behavioral health people-we're crisis people.

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.

Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we've delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.

Our values shape our decisions, define our culture, and foster continuous learning and growth.

We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.

We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Earn More with Shift Differentials

Maximize your earnings with additional hourly pay:

• +$2/hr -> Monday-Thursday Nights
• +$3/hr -> Friday-Sunday Nights
• +$2/hr -> Saturday-Sunday Days

What You'll Do:

The Unit Coordinator provides essential administrative and clerical support to clinical services, ensuring the smooth and efficient functioning of the unit. Responsibilities include overseeing individual registration, verifying insurance, managing office tasks, tracking unit census, and coordinating with clinical staff to optimize unit operations.

Individual Registration and Insurance Verification:

Register individuals for services, including verifying Medicaid eligibility, health plan enrollment, and other third-party insurance confirmations. Collect necessary authorizations and release of information documents. Schedule appointments as needed.

Collaboration with Clinical Team:

Work closely with the clinical team to communicate any concerns regarding an individual's psychiatric or medical presentation to the appropriate discipline.

Visitor and Security Management:

Greet and receive visitors, maintaining security protocols by monitoring the logbook, issuing visitor badges, and ensuring adherence to procedures.

Electronic Health Record Management:

Accurately oversee and update the episode of care in the Electronic Health Record (EHR). Coordinate the discharge process with other inpatient facilities and manage records within the EHR system.

Clinical Records and Communication:

Obtain and manage clinical records/documents as requested. Communicate relevant information to physicians, nurses, and clinical team members. Coordinate with other providers to facilitate discharges and transfers.

Involuntary Process Assistance:

Assist with the 302 involuntary processes, serving as a liaison between departments and ensuring effective communication across multiple disciplines involved in individual care.

Unit Operations and Supplies:

Coordinate the ordering of individual meals, equipment, and maintain necessary unit supplies for daily operations.

Customer Service and Support:

Promote a welcoming environment through excellent customer service. Serve as a resource for families, visitors, and vendors, addressing their needs and inquiries.

Telephone Management:

Answer incoming calls, provide information, transfer calls, and take messages as necessary to ensure smooth communication.

Additional Duties:

Perform all other duties as assigned, contributing to the overall efficiency and effectiveness of the unit.

What You'll Bring:

High School Diploma or Equivalent

1 year of exceptional customer service-oriented work experience

3 years of clerical experience

Current Notary or have the ability to become a notary within the first 90 days .

Must be able to perform Safe Clinch patient restraint techniques

Must pass the following background checks:

• Child Abuse Clearance
• FBI Criminal Background Check
• Pennsylvania State Police Criminal Record Check

The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment.

It would be great if you had:

• Previous behavioral health experience

What We Offer:

Full-time only:

Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity

CHS pays for Basic Life, AD&D, Short and Long-Term Dis