Unit Coordinator | MGH - Neonatal ICU

Partner's Healthcare; Boston (MA); On-site; USD 26,000 - 37,000; Full time

Job summary

Mass General Brigham is seeking a Unit Coordinator for the Neonatal Intensive Care Unit (NICU) at Blake 10. The role provides administrative support, coordinates patient flow, and ensures accurate entry of admissions, discharges, and transfers in the electronic medical record.

The position requires a High School Diploma, 1–2 years of admin experience, and Unit Coordinator certification preferred. This onsite role offers a 40-hour weekly schedule with evenings and rotating shifts, along with a

Qualifications

• Administrative support experience 1-2 years required.
• Proficiency with MS Office and office equipment.
• Ability to proofread and edit documents.
• Familiarity with medical terminology is preferred.

Responsibilities

• Provide administrative support to unit-based and hospital-wide clinicians and staff.
• Coordinate day-to-day patient flow and admissions/discharges/transfers.
• Schedule consultations, tests, and patient transport as needed.
• Enter admissions/discharges/transfers accurately into the EMR.
• Greet patients and visitors professionally and handle confidential information.
• Assist with payroll duties or scheduling may be required.

Skills

MS Office

Office procedures

Proofreading

Phone system

Time management

Verbal communication

Written communication

Interpersonal skills

Medical terminology

Education

High School Diploma or Equivalent

Associate degree preferred

Job description

Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Schedule40 hour Evenings | (5) 8-hour shifts 3:00pm -11:30pm Monday-FridayEvery other weekend, every other holiday requirement

The Opportunity -Unit Coordinator, Neonatal Intensive Care Unit-Blake 10

The Neonatal Intensive Care Unit (NICU) provides specialized care for premature and critically ill newborns requiring advanced medical treatment and continuous monitoring. Our dedicated team delivers exceptional, family-centered care in a fast-paced and collaborative environment, supporting infants through some of their most vulnerable moments. Staff in the NICU work alongside a multidisciplinary team to make a meaningful impact on the lives of patients and families while utilizing advanced technology and evidence-based practices to achieve the best possible outcomes

Essential Functions (Key Roles & Responsibilities)

• Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians.
• Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information.
• Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers.
• Also expected to provide outstanding services for every customer interaction.
• Actual job duties may vary by department.
• Performs clerical and other duties to assist in the general administration of the floor or unit.
• Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
• Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
• Schedules consultations, tests, procedures, and patient transport to other departments.
• Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughout the unit.
• Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
• May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department
• Performs other duties as assigned Complies with all policies and standards

Qualifications

High School Diploma or Equivalent RequiredAssociate degree Preferred

Licenses/Certifications

Unit Coordinator Certification - National Association of Health Unit Coordinators, Inc. Preferred

Work Experience

Administrative support experience 1-2 years required

Knowledge, Skills and Abilities

• Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing.
• Proficiency in MS Office.
• Ability to proofread and edit written documents.
• Ability to use phone system.
• Managing one's own time and the time of others.
• Strong verbal & written communication skills.
• Strong interpersonal, written and oral skills.
• Ability to use standard office equipment.
• Familiarity with medical terminology.

Additional Job Details (if applicable)

Remote Type OnsiteWork Location 273 Charles StreetScheduled Weekly Hours 40Employee Type RegularWork Shift Rotating (United States of America)Pay Range $18.58 - $26.58/HourlyGrade 3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.