Unit Coordinator| MGH-Intensive Care Unit

Partner's Healthcare; Boston (MA); On-site; USD 26,000 - 37,000; Full time

Job summary

Mass General Brigham seeks a Unit Coordinator for Blake 12 ICU on Saturdays and Sundays, 7:00 am–3:30 pm or 11:00 am–7:30 pm. The role provides administrative support and acts as a liaison between patients, families, and clinicians.

The onsite position at 273 Charles Street involves coordinating patient flow, handling confidential information, and assisting nursing with daily operations in an 18‑bed ICU setting.

Qualifications

• High School Diploma or Equivalent required; Associate's Degree related field preferred.
• Unit Coordinator Certification preferred.
• 2–3 years administrative support experience in healthcare.

Responsibilities

• Assist with clerical duties to support floor/unit administration.
• Greet patients, families, visitors, and coworkers professionally.
• Receive, prioritize, organize, and manage information at the central nursing station and unit.
• Enter admissions, discharges, and transfers into the EMR accurately and promptly.
• Coordinate with ancillary service departments to obtain equipment, services, and supplies and track status.

Skills

Verbal communication

Written communication

Time management

Interpersonal skills

Attention to detail

Proofreading

Education

High School Diploma or equivalent

Associate's degree related field (preferred)

Unit Coordinator Certification (preferred)

Tools

MS Office

Job description

Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Schedule*16 hours a week | Saturday and Sunday only*Day and Swing Shifts: 7:00 am - 3:30 pm, 11:00 am - 7:30 pm

The Opportunity

Unit Coordinator -Blake 12 Intensive Care Unit (ICU)

Blake 12 ICU is an 18-bed adult medical, surgical, abdominal transplant, and trauma intensive care unit. Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians. Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers. Also expected to provide outstanding services for every customer interaction.

Essential Functions

• Performs clerical and other duties to assist in the general administration of the floor or unit.
• Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
• Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
• Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughput.
• Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
• May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries.

Qualifications

EducationHigh School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Unit Coordinator Certification - National Association of Health Unit Coordinators, Inc. preferred

Experience

Administrative support experience within a healthcare setting; 2-3 years required

Knowledge, Skills and Abilities

• Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing.
• Proficiency in MS Office.
• Ability to proofread and edit written documents.
• Ability to use phone system.
• Managing one's own time and the time of others.
• Strong verbal & written communication skills.
• Strong interpersonal, written and oral skills.
• Ability to use standard office equipment.
• Familiarity with medical terminology.

Additional Job Details (if applicable)

• Remote Type Onsite
• Work Location 273 Charles Street
• Scheduled Weekly Hours 16
• Employee Type Regular
• Work Shift Day (United States of America)
• Pay Range $18.58 - $26.58/Hourly
• Grade 3

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.