Unit Coordinator Contact Center Full Time

Pine Rest Christian Mental Health Svc; United States; On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

403(b) retirement match

Paid time off

Tuition assistance

Employee Assistance Program

Tuition discount

Job summary

Pine Rest Christian Mental Health Services is seeking a Unit Coordinator to provide essential administrative support on a clinical unit. You will greet visitors, answer phones, schedule appointments, and manage data entry while ensuring confidentiality and accuracy of records.

You will assist the interdisciplinary team, handle correspondence, and help coordinate workload to meet deadlines, contributing to a compassionate and efficient care environment for patients and staff.

Qualifications

• Requires completion of high school (or equivalent) and related training.
• Demonstrates strong administrative and organizational skills.
• Able to handle sensitive information with discretion and maintain confidentiality.

Responsibilities

• Greet and direct visitors or patients; answer questions based on department knowledge.
• Answer phones, transfer calls, and schedule appointments; manage data entry in computer systems.
• Order supplies, fax/copy materials, and coordinate with the interdisciplinary team as needed.
• Maintain medical records and ensure accuracy of documentation; assist physicians as directed.
• Support unit operations to meet deadlines and create a positive, therapeutic environment.

Skills

Administrative support

Customer service

Data entry

Communication

Scheduling

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Cost Center 151 Contact Center Scheduled Weekly Hours 40 Work Shift Shift & Status

What Will You Do?

As a Unit Coordinator at Pine Rest, you’ll be part of tight-knit team that believes in the healing power of your expertise and compassion.

The Unit Coordinator performs administrative support duties including composing sensitive correspondence, proof reading and editing materials for accuracy and clarity, gathering information to develop reports, maintaining department files, answering the phones, distributing mail, setting up appointments, ordering supplies, attending meetings and bringing back and communicating the information and faxing/copying materials. Uses discretion and judgment when screening visitors and telephone calls, making necessary grammatical or spelling changes in correspondence, and rearranging workload in order to meet deadlines. Unit Coordinators are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

Principal Duties and Responsibilities:

Plans and implements assigned projects from directions given by the Clinical Service Manager, and lead/charge RN, which may have program- or organization-wide significance. Offers administrative support including but not limited to the following tasks: greeting and directing visitors or patients, answering questions based on knowledge of department/organization, answering the phones, appropriately transferring and screening calls, setting appointments, ordering psych testing and inputting data in the computer systems. Assists all of interdisciplinary team, helping on the unit as needed, faxing and copying needed information. Performs record-keeping duties including the following: sorts, classifies, and files semi-complex records, posts appropriate information onto data entry screens, checks and verifies moderately complex arithmetic data, performs routine computations, creates simple queries or may request reports from other data systems that are semi complex. May schedule patient appointments. May complete all patient orientation for unit. Maintains medical records, including assisting physicians in completing medical records. May handle high-level information to internal and external customers/patients. Releases medical information as necessary and appropriate for continuing medical care, insurance purposes etc. Provides patient care as needed and directed by the charge RN or Clinical Manager. Reports any adverse outcomes for patients and/or staff to the charge RN or Clinical Manager. Holds purchasing authority through ordering and maintaining office supplies, medical supplies, personal hygiene supplies, kitchen supplies and copy work with approval from clinical service manager. Responsible to create a work friendly environment and one that fosters a positive, therapeutic environment through effective communication and organization. Responsible to role model the mission and values of the organization, presenting a professional image that is projected in appearance, attitudes and behaviors, time management and communication skills. Provides spiritual, emotional, social, mental and physical support to patients.

What Does This Role Require?

Position requires completion of high school (or equivalent) and additional training related to duties above.

Benefits:

• Medical, dental, vision & life insurance plans
• 403(b) retirement match contribution by Pine Rest
• Generous PTO for full and part time employees
• Tuition assistance & loan forgiveness
• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
• Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice:

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts. Successful completion of a drug screen prior to employment is also part of our background process. Pine Rest Christian Mental Health Services requires all employees to receive the COVID-19 vaccinations subject to certain exclusions. Pine Rest is committed to granting reasonable accommodations in accordance with applicable laws.

The equivalent base pay range for this position is $19.76 - $29.64. Your interview and offer letter will specify whether the role is hourly or salaried. Please note that this range does not include potential shift differentials, incentives, or bonuses, which may be part of the total compensation package. Final base pay will be determined based on location, experience, education, certifications, and FTE status.

Evidence-Based Hiring

At Pine Rest, we believe in nurturing our employees as holistic beings, understanding their unique strengths and potential to contribute to our team. Our commitment to evidence-based hiring practices ensures an equitable process and that we find the right fit for both our candidates and our organization.

Why Assessments Matter

As part of our comprehensive hiring process, we invite candidates to complete a series of assessments designed to provide valuable insights into their work preferences, personality traits, and cognitive abilities. These assessments are not just a crucial step in our screening process but also an opportunity for candidates to gain a deeper understanding of themselves. Our Assessments help us create a holistic profile of our candidates, allowing us to match their unique qualities with the right roles within our organization. This approach not only benefits us but also empowers candidates with self-knowledge that can be pivotal in their career journeys.

• Personalities Traits: 120 questions, approximately 20 minutes
• Career Interests: 90 questions, approximately 15 minutes
• Thinking Skills: 39 questions, approximately 20 minutes

The Benefit to You

We value the time and effort you invest in completing these assessments. In return, you will receive:

• Personalized JOFI Job Fit Summary: Gain insights into how your strengths align with potential roles at Pine Rest.
• Exclusive Access to CareerNavigation.org: Use this resource to plan and navigate your career development now and in the future.

Our assessments are designed to be user-friendly and can be completed on a computer, tablet, or mobile phone at your convenience. If access to technology is an issue, we invite you to visit our Human Resources department to complete the assessments.

Committed to Your Success

At Pine Rest, we are committed to creating a supportive and fulfilling work environment. Our evidence-based hiring practices reflect our dedication to finding and nurturing the best talent. Join us and discover how we can grow together!