Team Support Staff - BRAINS Clinic (Full-Time)

Eaccares; Grand Rapids (MI); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

403(b) match

Generous PTO

Tuition assistance

Employee assistance program

Davenport University tuition discount

Job summary

Pine Rest is seeking a Team Support Staff to provide administrative support, greet visitors, and manage monthly calendars with a focus on accuracy in records and data entry. You will assist in clinical areas with medical records and information release while maintaining a courteous, compliant approach to patients and staff.

The role emphasizes data accuracy, balance inquiries, and coordinating with multiple departments.

Qualifications

• Minimum of one year of related work experience preferred.
• High-school diploma or equivalent is required.

Responsibilities

• Provide front-desk and in-person support for visitors and patients.
• Maintain department records and calendars; input data into systems.
• Assist in clinical areas with medical records tasks and release of information.
• Input charges and follow up on balances; order office supplies and manage data entry.

Skills

Administrative support

Customer service

Data entry

Record-keeping

Scheduling

Communication

Education

High school diploma

Tools

Electronic Medical Record System

Job description

Who Are We?

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioural health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day. Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programmes, and treatment modalities that others replicate across the country.

Our services include a state-of-the-art psychiatric urgent care centre and a soon-to-be-built paediatric behavioural health centre, outpatient, inpatient, partial hospitalization (day programmes), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programmes, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programmes for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers. We are passionate about serving and are honoured to be a part of this incredible work.

What Will You Do?

As a Team Support Staff at Pine Rest, you’ll be part of a tight-knit team that believes in the healing power of your expertise and compassion. According to general directives and established departmental policies and procedures, you perform administrative support duties including but not limited to typing correspondence, maintaining department records, distributing mail, and scheduling. They are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

Principal Duties and Responsibilities:

• Offer administrative support through phone and in-person, including but not limited to greeting and directing visitors or patients, answering questions based on knowledge of department/organisation, appropriately transferring and screening calls, maintaining calendars of supervisors and members of the work group, and inputting data in a computer system.
• Maintain department-specific files that may be sensitive in nature. Perform record-keeping duties such as sorting, classifying, and filing semi-complex records, posting appropriate information onto data-entry screens, checking and verifying moderately complex arithmetic data, performing routine computations, creating simple queries or requesting reports from other data-based systems.
• In clinical areas, maintain medical records, including assisting physicians in completing medical records.
• In clinical areas, release medical information as necessary and appropriate for continuing medical care, insurance purposes, etc.
• Assist persons in understanding balances on their accounts and addressing any concerns flagged on their account.
• Be responsible for data entry into Pine Rest’s Electronic Medical Record System. Transcribe clinician or other staff dictation and/or edit documents given from supervisors or others.
• Calculate charges, collect, and verify chargeable items for therapies / procedures (in clinical areas) and follow up on balances accordingly.
• Assist in ordering office supplies. Must be able to maintain composure in environments of elevated stress levels.

What Does This Role Require?

Education/Experience: A minimum of one year of related work experience in order to direct workflow and to effectively prioritise workload preferred. Position requires completion of a high-school (or equivalent) diploma.

Benefits

• Medical, dental, vision & life insurance plans
• 403(b) retirement match contribution by Pine Rest
• Generous PTO for full-time and part-time employees
• Tuition assistance & loan forgiveness
• Employee Assistance Programme offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
• Partnership with Davenport University provides generous discount on tuition for employees and family members.

The equivalent base pay range for this position is $15.57 - $21.79. Your interview and offer letter will specify whether the role is hourly or salaried. Please note that this range does not include potential shift differentials, incentives, or bonuses, which may be part of the total compensation package. Final base pay will be determined based on location, experience, education, certifications, and FTE status.

Notice: Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high-school diploma, GED, or college transcripts. Successful completion of a drug screen prior to employment is also part of our background process. Pine Rest Christian Mental Health Services requires all employees to receive the COVID-19 vaccinations subject to certain exclusions. Pine Rest is committed to granting reasonable accommodations in accordance with applicable laws.

Evidence-Based Hiring: At Pine Rest, we believe in nurturing our employees as holistic beings, understanding their unique strengths and potential to contribute to our team. Our commitment to evidence-based hiring practices ensures an equitable process and that we find the right fit for both our candidates and our organization.

Why Assessments Matter: As part of our comprehensive hiring process, we invite candidates to complete a series of assessments designed to provide valuable insights into their work preferences, personality traits, and cognitive abilities. These assessments are not just a crucial step in our screening process but also an opportunity for candidates to gain a deeper understanding of themselves.

Assessments: Personality Traits – 120 questions, approximately 20 minutes. Career Interests – 90 questions, approximately 15 minutes. Thinking Skills – 39 questions, approximately 20 minutes. These assessments help us create a holistic profile of our candidates, allowing us to match their unique qualities with the right roles within our organization.

The Benefit to You: We value the time and effort you invest in completing these assessments. In return, you will receive: Personalized JOFI Job Fit Summary – gain insights into how your strengths align with potential roles at Pine Rest. Exclusive Access to CareerNavigation.org – use this resource to plan and navigate your career development now and in the future. Our assessments are designed to be user-friendly and can be completed on a computer, tablet, or mobile phone at your convenience. If access to technology is an issue, we invite you to visit our Human Resources department to complete the assessments.

Committed to Your Success: At Pine Rest, we are committed to creating a supportive and fulfilling work environment. Our evidence-based hiring practices reflect our dedication to finding and nurturing the best talent. Join us and discover how we can grow together!