UNIT COORDINATOR /BWH DEPARTMENT Neurosciences

Davita Inc.; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider is looking for a Unit Coordinator to manage daily patient operations and administrative tasks at their facility. The role involves ensuring that patients and families receive attentive care, coordinating logistics for diagnostic tests, and maintaining accurate records. The ideal candidate will have customer service experience, a relevant degree, and familiarity with medical terminology. This position offers a chance to be part of a dedicated team in a supportive environment.

Qualifications

• Experience in medical or customer service settings preferred.
• Knowledge of medical terminology is essential.
• Proficient in computer systems, particularly Windows.

Responsibilities

• Ensure patient and family needs are promptly met.
• Coordinate schedules for patient diagnostics, transport, and discharges.
• Maintain accurate patient records and assist with unit operations.

Skills

Customer service

Medical terminology

Proficiency in Windows-based systems

Education

Associate's Degree

High School Diploma or equivalent

Job description

At Brigham and Women's Hospital, we are dedicated to delivering life-giving breakthroughs. Inspired by our patients' courage, our caregivers' compassion, and our scientists' curiosity, our mission is built on the promise to care and the drive to cure. We aim to heal with humanity and never give up, confronting the world's toughest medical challenges now.

Unit Coordinator Responsibilities:

1. Ensure patients and families are attended to in a caring, attentive manner.
2. Respond promptly to patient and family needs with professionalism and friendliness.
3. Work cohesively as part of the Patient Care Team to ensure smooth unit operations.
4. Greet patients and families, provide unit orientation, and respond to initial questions.
5. Respond to individual patient/family needs, maintaining hospital service standards.
6. Answer, coordinate, and manage all phone calls to the unit, including paging and requests from clinical staff.
7. Manage all paperwork, including fax referrals, and maintain patient medical records neatly and accurately.
8. Schedule diagnostic tests, appointments, and consults as directed by physicians or RNs, and arrange patient transport.
9. Coordinate patient discharge logistics, including family notification, transportation, prescriptions, and follow-up appointments.
10. Perform clerical duties related to patient admission, transfer, and discharge, ensuring all patient belongings and documentation accompany transfers.
11. Prepare diet order sheets for approval by medical staff.
12. Act as a liaison with ancillary services and other departments to resolve issues.
13. Provide backup for patient transport duties, including escorting discharged patients and families.
14. Monitor and ensure that Advance Care Directives are current and documented.
15. Perform other duties as assigned.

Qualifications:

• Associate's Degree preferred; High School Diploma or equivalent required. Consideration may be given to students with appropriate judgment and qualifications.
• 1-2 years of experience in medical or customer service settings preferred, but not required.
• Knowledge of medical terminology.
• Proficiency in Windows-based computer environments is strongly preferred.
• Demonstrated customer service skills.

Additional Information:

Brigham and Women's Hospital is an Equal Opportunity Employer. We embrace diversity in skills, perspectives, and ideas. All qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other protected status. Reasonable accommodations will be provided for individuals with disabilities during the application and interview process, as well as in performing job functions.