UNIT COORDINATOR /BWH DEPARTMENT Neurosciences

Brigham and Women's Hospital; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

Brigham and Women's Hospital seeks a dedicated Unit Coordinator to enhance patient experience by coordinating essential services and supporting the Patient Care Team. Ideal candidates will have strong customer service skills, familiarity with medical terminology, and experience in health or service settings. This role is crucial in maintaining patient care standards and unit efficiency.

Qualifications

• 1-2 years of experience in a medical or customer service setting preferred.
• Knowledge of medical terminology required.
• Demonstrated skills in customer service and teamwork.

Responsibilities

• Coordinate patient orientation and respond to initial questions.
• Manage phone calls and coordinate all paperwork for the unit.
• Ensure smooth operation of the unit and assist with patient care.

Skills

Customer service

Medical terminology

Windows-based computer skills

Education

Associate's Degree

High School Diploma or equivalent

Job description

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Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

At Brigham and Women's Hospital we are dedicated to delivering life-giving breakthroughs. We are inspired by our patients' courage, our caregivers' compassion, and our scientists' curiosity. Our mission is built on the promise to care and the drive to cure, the humanity to heal and the tenacity to never give up. Because life is at stake. We are a scientific, clinical and academic powerhouse with a long history of firsts – architects of innovation for life. Together, we are finding new ways to predict, prevent, and treat the most challenging diseases, while delivering world-class care with a profoundly human touch. With so many breakthroughs within reach, we know that the time to confront the world's toughest medical challenges is now. Together, we can transform the future of medicine with Life. Giving. Breakthroughs. Join us. The Unit Coordinator will be responsible for: Principles Duties and Responsibilities:

• Responsible for ensuring that the patientand family members are attended to in a caring and attentive manner.
• Respond to the needs of the patient/family members in a timely manner and always maintains a professional and friendly demeanor .
• Work cohesively as a member of the Patient Care Team and will take a proactive role in ensuring the smooth and efficient operation of the unit.
• Responsible for greeting all patients and families and providing a complete unit orientation and responding to initial questions from family member and patients.
  
  

JOB TITLE: Unit Coordinator FLSA: Non-Exempt GRADE: 205US JOB CODE: 1573 REPORTS TO: Operations Manager CURRENT APPROVAL DATE: December 2015

• Responds to the individual needs of patients/families.
• Maintains hospital service standards, with particular attention to personal/behavioral, staff teamwork, and patient-staff interaction guidelines.
• Responsible for answering, coordinating and managing all phone calls to the unit. Places pages and phone calls upon request of clinical staff.
• Coordinates all paperwork coming onto unit, including all fax referrals.
• Prepares and maintains all patient medical records in a neat and orderly manner; properly label each page and file laboratory and other information in individual record.
• Responsible for scheduling all patient diagnostic tests, appointments, and consults, upon direction of physician or RN. Arranges patient escort and transport services.
• Coordinates all logistics of patient discharge, including checking on family notification, transportation, equipment, prescription, and follow-up appointments.
• Perform clerical duties to admit, transfer, and discharge patients. Make certain that patient record/chart, information plate, personal belongings, and requisitions accompany the patient on transfers.
• Prepares all diet order sheets and submits for approval from physician or RN.
• Act as a liaison and assist in problem solving with ancillary services and all other departments which provide services or have an effect on unit activities.
• Provides back up coverage for patient transport, including escorting discharge patients/family.
• Daily, monitors and ensures that Advance Care Directives are up to date and in the patient chart.
• Performs all other duties, as assigned.
  
  

Qualifications

To qualify you must have: - Associate’s Degree preferred. High School Diploma or equivalent required. However, a student with appropriate judgement and other qualifications (ability to complete job functions, etc) can be considered for this position with appropriate review and approval. - 1-2 years of experience in medical, customer service setting preferred, but not required. - Knowledge of Medical Terminology - Computer knowledge in windows-based environment strongly preferred. - Demonstrated customer service skills

Additional Job Details (if Applicable)

Additional Job Description

Remote Type

Onsite

Work Location

75 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Evening (United States of America)

EEO Statement

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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