Unit Coordinator (40 hrs/week, Rotating Shifts) - Float Pool

tuftsmedicine; Boston (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Tufts Medicine is seeking an Administrative and Business Support Specialist to coordinate patient flow and information on clinical units. You will perform clerical duties, manage admissions status, and serve as a liaison among patient care, customer service, and hospital staff.

The role requires a high school diploma and strong customer service skills; one year of healthcare experience is preferred, with an associate degree offering additional preparation.

Qualifications

• High school diploma or equivalent required.
• One year of customer service experience in healthcare or similar setting preferred.
• Associate's degree preferred.

Responsibilities

• Maintains patient charts and records according to hospital policy.
• Greet and direct patients, visitors, and staff with professional service.
• Transcribes physician orders to hospital information systems.
• Coordinate admissions, transfers, discharges and bed changes.
• Communicate effectively with nursing, admissions and case management teams.
• Enter orders and generate reports in hospital systems.
• Monitor supplies, forms, and equipment inventory and track usage.
• Ensure timely communications and handle inquiries with appropriate etiquette.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Associate's degree

Job description

Schedule

A 40 hours a week position with rotating day, evening, and night shifts. Includes every other weekend rotation and holiday rotation. Shifts are based on departmental need and can be a mix of 5 x 8 hour shifts or 2 x 12 hour and 2 x 8 hour shifts per week.

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment . An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a "hands on" environment . The majority of time is spent in the delivery of support services or activities, typically under supervision . An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation.

Job Overview

Th is position coordinates the flow of patient activity and information on the unit/practice areas, based upon currently approved policies and procedures recognized by the hospital. This position , under the direction of clinical leadership, performs a variety of clerical duties , is a liaison to all departments , and is a communication link between patient care, customer service , and the unit.

Job Description

Minimum Qualifications

1. High school diploma or equivalent .

Preferred Qualifications

1. One (1) year of customer service experience in a healthcare or customer facing setting.
2. Associate's degree.

Duties and Responsibilities

1. Remains in constant communications with admissions on the status of all patients including transfers, admissions, discharges, bed changes, bed cleaning request, and possible changes through the shift .
2. Responsible for review of bed assignments and relaying this information to clinical staff .
3. Receives, greets and directs patients, visitors, physicians, and hospital personnel arriving on or calling a patient care unit in a manner consistent with service excellence expectations and hospital standards of behavior.
4. Initiates , assembles and maintains patient charts on the assigned unit in appropriate , functional order according to hospital policy . Files pertinent data in appropriate patient's record . Prepares charts for Medical Records upon discharge.
5. Prepares and maintains medical records, in accordance to hospital standards and policy, including labeling patient name on admission forms, filing all paperwork in medical record, sorting EKG's, x-rays, pathology reports, operative notes, progress notes, consultations, etc., for current, discharged, and transferred patients.
6. Labels patient names and updates bed boards, bedside charts, and computer information, including diet, condition, allergies, height and weight of new and current patients.
7. Transcribes physician orders to appropriate information sites which may include: Sorian, nursing kardex , MAR (medication administration record), intervention sheet, diet sheet and other documents utilized and completes necessary follow through.
8. Supports effective and efficient communication for the nursing unit by promptly answering phone, triaging calls, and relaying messages to staff using appropriate etiquette . Coordinates communications regarding outside services, transfers (external or internal), discharges to another facility and/or physician changes as they occur.
9. Utilizes hospital computer systems accurately to enter orders, verify orders, retrieve data and generate reports. Reports malfunction to help desk.
10. C ollaborates with case management staff, social workers and nursing staff to facilitate follow up appointments within the hospital or upon discharge.
11. Coordinates communication during emergency situations or STAT requests or orders.
12. Follows through with orders unable to be completed during the off-shift and weekends.
13. Responsible for coordination of unit activities during electronic downtime.
14. Facilitates timely delivery of time and attendance records.
15. Monitors available quantity and documentation of forms, materials, supplies and equipment inventory. Responsible for tracking and returning of re