UNIT COORDINATOR

AHMC HealthCare; Daly City (CA); On-site; USD 48,000 - 60,000; Full time

Job summary

AHMC HealthCare's Seton Medical Center in Daly City seeks a Unit Coordinator to perform clerical duties under the direction of a Registered Nurse or Physician in the Emergency Services unit.

The role requires excellent communication, multitasking, and meticulous documentation, including answering phones, relaying messages, managing records, and coordinating tests and transfers to ensure smooth patient flow.

Qualifications

• Graduation from High School or equivalent is required.
• Two years vocational training or two years relevant work experience may substitute.
• BLS certification is required.
• Proficient in computerized documentation systems.
• Typing and word processing skills recommended.
• Excellent customer service skills.

Responsibilities

• Greet patients, visitors, staff and physicians promptly and courteously.
• Answer phones using department and title; screen calls and relay messages.
• Maintain neat and organized work environment; manage mail and messages.
• Transcribe physician orders and enter into the computer; ensure timely follow through.
• Schedule diagnostic tests and inform staff of required preparation.
• Ensure accurate entry of patient information for transfers and discharges.
• Assemble and file medical records; assist with transfers to other facilities.
• Maintain unit statistics, logs and records within deadlines.
• Order and stock office supplies; maintain department equipment and confidentiality.

Skills

Typing

Customer service

Documentation systems

Education

High School Diploma or equivalent

2 years vocational training or 2 years relevant work experience

BLS Certification

Job description

JOB SUMMARY

The Unit Coordinator provides clerical duties for the Unit under the direction of a Registered Nurse or Physician.

Job Description - Position Requirements

JOB TITLE Unit Coordinator

CC/Department 7010/Emergency Services

Reports to Nurse Manager

JOB SUMMARY

The Unit Coordinator provides clerical duties for the Unit under the direction of a Registered Nurse or Physician.

POSITION SPECIFIC DUTIES (other Duties May Be Assigned)

• Ensures a professional and responsive atmosphere by greeting patients, visitors, staff, and physicians promptly and courteously. Refers to each individual by name when appropriate.
• Answers telephones using name, department, and title. Screens calls appropriately and refers callers to the correct staff member, patient, department, and/or resource in a timely manner. Makes every attempt to answer phones within three rings. Monitors time individuals may be on hold and reassures them that their calls have not been forgotten. Takes clear, accurate, concise phone messages. Consistently available to answer phones. Seeks coverage when away from the work area.
• Relays messages in a timely manner, opens and delivers mail as appropriate.
• Maintains a neat and organized work environment.
• Provides clerical support within the department. Transcribes physician’s orders and enters them into the computer for implementation and ancillary department follow through. Asks questions in advance to gain clear understanding of the project(s). Completes assignments accurately and within the agreed time frame.
• Schedules/arranges diagnostic tests/procedures as ordered and informs the staff of required preparation as appropriate.
• Assures timely and accurate entry of patient information into computer system regarding transfers and discharges.
• Assembles, maintains, stuffs, and thins medical records in a neat and timely manner. Files all forms/reports in the appropriate order. Copies required components of the medical record for transfer to other facilities or units. Sends charts to medical records in a timely manner at the time of discharge.
• Maintains unit specific statistics, admission/discharge logs and other record keeping books as required. Completes all statistics, logs and records, accurately, neatly and legibly and within the agreed time frame.
• Copies, collates, and assembles the department’s printed material (e.g., patient educational information, etc.) as required.
• Performs routine clerical duties as directed to ensure accurate and timely support on various unit and Nursing Service projects.
• Ensures office supplies and department equipment are available and maintained by checking inventory, preparing, and sending appropriate requisitions and work orders, and conducting routine maintenance of office equipment. Maintains appropriate stock levels by ordering supplies in advance. Puts supplies away in the appropriate storage area, in a timely and orderly fashion.
• Maintains confidentiality of all patient and hospital related information, communications and documents.
• Adheres to the departmental and medical center policies on scheduling, overtime, sick time & time off.
• Arrives punctually, takes appropriate time for breaks and uses sick time appropriately.

QUALIFICATIONS/JOB REQUIREMENTS

EDUCATION

• Graduation from High School or equivalent required.
• Two years vocational training or 2 years relevant work experience may be substituted for vocational training.

CERTIFICATIONS/LICENSURE

• BLS

EXPERIENCE

• Proficient in computerized documentation systems.

OTHER SKILLS, ABILITIES & KNOWLEDGE

• Able to understand and follow all policies, procedures, guidelines, rules and regulations of the assigned unit, Nursing Service, AHMC Seton Medical Center, Title XXII, COBRA/EMTALA, JCAHO and other applicable state and federal laws.
• Able to work under stress and accurately perform multiple tasks simultaneously.
• Possesses excellent judgment and functions with minimal supervision.
• Typing and word processing skills recommended.
• Excellent customer service skills, in person and by telephone.