Unit Clerk & Visitor Services Specialist

TCH Medical Center; Houston (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

TCH Medical Center in Houston, TX seeks a Unit Clerical Assistant to support a fast-paced unit. You will perform receptionist and clerical duties while delivering friendly, professional service to patients and families.

You will greet visitors, answer calls, relay messages to health teams, maintain waiting areas, and help ensure visitation guidelines are followed. The role involves collaboration with staff and volunteers and contributes to a safe, patient‑centered environment.

Qualifications

• Demonstrates effective communication/customer service.
• Required H.S. Diploma or equivalent.

Responsibilities

• Demonstrates effective communication/customer service.
• Serves as a receptionist to all visitors, provides appropriate information upon request, and accurately takes and delivers family messages, locates families at request of health team members.
• Positively interacts with other members of the health care team to meet the patient and family's needs.
• Promptly and courteously answers patient calls and notifies the appropriate clinician of the patient’s need.
• Greets all visitors courteously with respect to social, cultural, and ethnic needs.
• Acts as a resource to families/visitors by providing information about hospital services and city information (as appropriate).
• Works with the housekeeper/USA and assigned volunteers, to maintain visitors’ areas on a continuous basis, as measured by direct observation.
• Ensures the proper utilization of the waiting area/rest area, explaining and enforcing hospital visitation guidelines. Keeps accurate records in the patient visitation log (if appropriate) to monitor visitors in the area.
• Reports quickly to appropriate supervisor or security of any problems.
• Provides proactive customer service functions to employees and visitors to the hospital. Maintains a professional appearance and demeanor at all times.
• Performs clerical duties.
• Coordinates area communication system/procedures.
• Greets all persons entering and exiting the unit and provides identification stickers to visitors.
• Participates in Quality Improvement Program.
• As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Skills

Communication

Customer service

Education

High School Diploma or equivalent

Job description

TCH Medical Center in Houston, TX seeks a Unit Clerical Assistant to support a fast-paced unit. You will perform receptionist and clerical duties while delivering friendly, professional service to patients and families.

You will greet visitors, answer calls, relay messages to health teams, maintain waiting areas, and help ensure visitation guidelines are followed. The role involves collaboration with staff and volunteers and contributes to a safe, patient‑centered environment.