Unit Clerk (TRH)

Beacon Health System; Three Rivers (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Beacon Health System is seeking a receptionist and clerical support for the patient care unit. You will greet visitors, answer calls, and prepare patient charts for admission, transfer, discharge and surgery.

You will also input orders and clinical data into the hospital information system, supporting the unit staff and patient care activities. Responsibilities include assisting with admission and discharge, relaying messages, maintaining organized work areas and ensuring accurate documentation.

Qualifications

• High school diploma or equivalent; CPR/BCLS preferred with training.
• Strong typing, data entry and accurate record-keeping abilities.
• Ability to read directions and work with patients, visitors and staff.

Responsibilities

• Greet visitors and respond to inquiries in a courteous manner.
• Answer phones, relay messages and coordinate communications for physicians and staff.
• Prepare patient charts for admission, transfer, discharge and surgery.
• Input and update patient data in the hospital information system.
• Assist with admission/discharge activities and handle daily unit tasks.

Skills

Reception duties

Clerical skills

Data entry

Telephone skills

Communication

Education

High school diploma

Tools

Hospital information system

Basic computer skills

Job description

Reports to the Patient Care Services Manager. Performs receptionist and general clerical duties relating to the general functioning of the patient care unit. Assists with basic patient care activities in support of other unit staff. Specific tasks to be performed are determined based upon patient care unit assignment and may include some or all of the duties listed below.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Receives guests, communicates information and performs other receptionist and clerical duties by:

• Greeting visitors, patients, personnel and physicians in a pleasant and courteous manner.
• Answering the telephone promptly and taking and relaying messages for physicians, nurses, patients, etc. in a timely, courteous and accurate manner.
• Preparing patient charts for admission, transfer, discharge and surgery.
• Monitoring and communicating medical record data received via printers and fax machines.

Inputs a variety of data into the Hospital's information system by:

• Transcribing and inputting physicians' orders into the computer accurately and in a timely manner.
• Entering and updating transfers, discharges, conditions and other clinical data using information provided.

Supports The Patient Care Unit Operations By

• Performing patient care responsibilities which are determined by the unit assignment (assisting with admission and discharge activities, providing nourishments and/or linens etc.).
• Answering patient call lights, addressing the need and/or relaying messages appropriately.
• Inventorying, ordering, delivering, picking up, putting away and checking for outdated supplies.
• Maintaining neatness of work areas and supply areas.
• Requesting repairs or services from Environmental Services, Plant Engineering, Bio-medical & Communication Services, etc.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Completing other job-related duties as assigned, with appropriate skill validation as defined by the department.

Organizational Responsibilities

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Education and Experience

• The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. Previous patient care experience preferred. A Nurse Assistant certification is preferred. Must obtain Basic Cardiac Life Support (BCLS/CPR) within 3 months of hire and maintain certification.

Knowledge & Skills

• Demonstrates legible printing or writing, 100% accuracy in spelling non-medical terms and 90% accuracy in spelling medical terms.
• Demonstrates ability to read, transcribe and follow directions and policies and procedures (for example, x-ray preparations and lab test requirements).
• Requires an understanding of medical terminology.
• Requires proficiency in basic computer skills and sufficient keyboarding skills to complete the work assigned accurately and in a reasonable amount of time.
• Demonstrates the communication and interpersonal skills necessary to interact effectively with patients, visitors and staff and to maintain positive working relationships.
• Demonstrates well-developed telephone skills in order to relay information promptly and accurately.
• Requires the ability to work with minimal supervision, handle multiple activities and prioritize work.

Working Conditions

• Works in a patient care area with frequent changes in job demands and the remote possibility of exposure to biohazards.

Physical Demands

• Requires the physical ability and stamina (i.e., to push wheelchairs and carts, provide CPR and lift objects weighing at least 50 pounds, etc.) to perform the essential functions of the position.