Admin Assist Epworth MHO

Beacon Health System; South Bend (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Beacon Health System, a regional healthcare provider in Indiana, seeks a Receptionist on the Patient Care Unit to greet visitors, answer calls, prepare patient charts, and relay messages for physicians and nurses.

The role supports unit operations by processing admissions and discharges, updating patient information, and assisting with basic patient care activities as assigned. High school diploma and clerical experience required; strong communication and computer skills are essential.

Qualifications

• High school diploma or equivalent required; prior clerical experience preferred.
• Knowledge of medical terminology; ability to transcribe orders as needed.
• Strong written and spoken communication, with proficient keyboarding.

Responsibilities

• Greet visitors and patients in a courteous manner.
• Answer phones, relay messages, and route inquiries to appropriate staff.
• Prepare patient charts for admission, transfer and discharge.
• Enter and update patient information in the system daily.
• Assist with basic patient care activities as assigned and support unit operations.

Skills

Medical terminology

Typing

Transcription

Computer skills

Communication skills

Telephone etiquette

Multitasking

Prioritization

Education

High School Diploma or equivalent

Job description

Reports to the Manager, Patient Care Services. Performs receptionist and general clerical duties relating to the general functioning of the patient care unit. Assists with basic patient care activities in support of other unit team members. Specific tasks to be performed are determined based upon assignment and may include some or all of the duties listed below.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Receives guests, communicates information and performs other receptionist and clerical duties by:

• Greeting visitors, patients, personnel and physicians in a pleasant and courteous manner.
• Answering the telephone promptly and taking and relaying messages for physicians, nurses, patients, etc. in a timely, courteous and accurate manner.
• Preparing patient charts for admission, transfer and discharge.
• Monitoring and communicating medical record data received via printers and fax machines.

Inputs a variety of data into the patient information system by:

• Transcribing and inputting physicians’ orders into the computer accurately and in a timely manner.
• Entering all charges daily and immediately upon discharge or transfer.
• Entering and updating transfers, discharges, conditions and other clinical data using information provided.

Supports The Patient Care Unit Operations By

• Performing patient care responsibilities which are determined by the unit assignment (i.e., taking and recording vital signs, performing EKGs, assisting with admission and discharge activities, providing nourishments and/or linens etc.).
• Answering patient call lights, addressing the need and/or relaying messages appropriately.
• Transporting (by wheelchair or cart) or accompanying patients to other areas.
• Inventorying, ordering, delivering, picking up, putting away and checking for outdated supplies.
• Maintaining neatness of work areas and supply area.
• Requesting repairs or services from Environmental Services, Plant Engineering, Bio-medical & Communication Services, etc.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Completing other job-related duties as assigned, with appropriate skill validation as defined by the department.

Organizational Responsibilities

• Associate complies with the following organizational requirements:
  • Attends and participates in department meetings and is accountable for all information shared.
  • Completes mandatory education, annual competencies and department specific education within established timeframes.
  • Completes annual employee health requirements within established timeframes.
  • Maintains license/certification, registration in good standing throughout fiscal year.
  • Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
  • Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
  • Adheres to regulatory agency requirements, survey process and compliance.
  • Complies with established organization and department policies.
  • Available to work overtime in addition to working additional or other shifts and schedules when required.
• Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
  • Leverage innovation everywhere.
  • Cultivate human talent.
  • Embrace performance improvement.
  • Build greatness through accountability.
  • Use information to improve and advance.
  • Communicate clearly and continuously.

Education And Experience

• The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma or equivalent. Previous clerical experience required.

Knowledge & Skills

• Requires knowledge and understanding of medical terminology.
• Demonstrates legible printing or writing and accuracy in spelling medical and non-medical terms.
• Demonstrates ability to read, transcribe and follow directions and policies and procedures (for example, x-ray preparations and lab test requirements).
• Requires computer skills and sufficient keyboarding skills to complete the work assigned accurately and in a reasonable amount of time.
• Demonstrates the communication and interpersonal skills necessary to interact effectively with patients, visitors and team members and to maintain positive working relationships.
• Demonstrates well-developed telephone skills in order to relay information promptly and accurately.
• Requires the ability to work with minimal supervision, handle multiple activities and prioritize work.

Working Conditions

• Works in a patient care area with frequent changes in job demands and the remote possibility of exposure to bio-hazards.

Physical Demands

• Requires the physical ability and stamina (i.e., to push wheelchairs and carts, provide CPR and lift objects weighing at least 50 pounds, etc.) to perform the essential functions of the position.