Unit Clerk - Progressive Care Unit PCU

UNC REX Healthcare; Patton Park (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

UNC REX Healthcare in Patton Park, North Carolina, is seeking a Unit Clerk for its acute care unit. This role serves as the primary customer service representative, coordinating patient movement, answering queries, and managing logistics for the unit's operations.

The ideal candidate will hold an Associate's Degree and have experience in administrative duties, including familiarity with Microsoft Office and EMR systems. Join a committed team striving to enhance community health and well-being.

Qualifications

• Associate's Degree or an equivalent combination of experience and education.
• Experience with common computer applications including Microsoft Office or similar.
• Experience using simple e-commerce or online ordering tools.

Responsibilities

• Coordinate patient movement to and from the unit.
• Answer patient and family queries by phone or other mediums.
• Schedule patient discharge and post-discharge consultations.
• Acts as primary service representative for unit staff and visitors.
• Maintains supply levels for common consumable inventory items.
• Monitors patients and escalates to clinical staff.
• Organize patient packets from the EMR system as needed.
• Ensures competency in all required skills.

Skills

Experience with Microsoft Office

Experience using online ordering tools

Understanding of EMR systems

Education

Associate's Degree or equivalent

Tools

Electronic Medical Recordkeeping (EMR) system

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

The Unit Clerk is a primary customer service role for an acute care unit in a hospital setting. This role organizes and facilitates common administrative and logistic tasks arising from the regular clinical operations of the unit.

Responsibilities

• Coordinate patient movement to and from the unit, whether within the hospital, to other institutions or as part of the discharge process.
• Answer patient and family queries by phone or other mediums and escalates to appropriate staff as needed.
• Schedule patient discharge and post-discharge consultations.
• Acts as primary service representative for unit staff and visitors. Maintains simple accountability systems for the unit, such as physical environment checklists.
• Maintains supply levels for common consumable inventory items. Orders additional supplies as identified or directed.
• Monitors patients as warranted and escalates to clinical staff when appropriate.
• Organize patient packets from an electronic medical recordkeeping (EMR) system as needed for discharge or transfer.
• Ensures competency in all required skills and completes competency assessment annually per the documented competency checklist. Adheres to documented policies and processes as well as performing other related duties as assigned.

Qualifications

• Required: Associate’s Degree or an equivalent combination of experience and education.
• Experience with common computer applications including Microsoft Office or similar.
• Experience using simple e-commerce or online ordering tools.

• Preferred: Experience working with an electronic medical recordkeeping (EMR) system such as EPIC.
• Experience working in a hospital setting.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.