Unit Clerk - Progressive Care Unit PCU

UNC Health Care; Patton Park (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

UNC Health Care is looking for a dedicated Unit Clerk to enhance patient care within our acute care unit. You will coordinate logistical tasks such as patient movements, handle inquiries from patients and families, and maintain necessary supply levels to ensure smooth operations.

This role requires an Associate’s Degree or equivalent, familiarity with computer applications, and preferred experience with EMR systems like EPIC. Join a team committed to improving community health in North Carolina.

Qualifications

• An Associate’s Degree or equivalent combination of experience and education is required.
• Experience with common computer applications including Microsoft Office is essential.
• Experience with EMR systems like EPIC is preferred.

Responsibilities

• Coordinate patient movement to and from the unit.
• Answer patient and family queries.
• Schedule patient discharge and consultations.
• Maintain accountability systems for the unit.
• Monitor patients and escalate to clinical staff when needed.

Skills

Customer service

Organizational skills

Communication

Microsoft Office

Education

Associate’s Degree or equivalent experience

Tools

Electronic Medical Recordkeeping (EMR) systems

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well‑being of the communities we serve across North Carolina.

Summary

The Unit Clerk is a primary customer service role for an acute care unit in a hospital setting. This role organizes and facilitates common administrative and logistic tasks arising from the regular clinical operations of the unit.

Responsibilities

• Coordinates patient movement to and from the unit, whether within the hospital, to other institutions or as part of the discharge process.
• Answers patient and family queries by phone or other mediums and escalates to appropriate staff as needed.
• Schedules patient discharge and post‑discharge consultations.
• Acts as primary service representative for unit to staff and visitors. Maintains simple accountability systems for the unit, such as physical environment checklists.
• Maintains supply levels for common consumable inventory items. Orders additional supplies as identified or directed.
• Monitors patients as warranted and escalates to clinical staff when appropriate.
• Organizes patient packets from an electronic medical recordkeeping (EMR) system as needed for discharge or transfer.
• Ensures competency in all required skills and completes competency assessment annually per the documented competency checklist. Adheres to documented policies and processes as well as performing other related duties as assigned.

Required

• Associate’s Degree or an equivalent combination of experience and education
• Experience with common computer applications including Microsoft Office or similar. Experience using simple e‑commerce or online ordering tools.

Preferred

• Experience working with an electronic medical recordkeeping (EMR) system such as EPIC
• Experience working in a hospital setting.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.